Field Service Technician - PMP

Field Service Technician - PMPNew Stanton - New Stanton, PA 15672DescriptionThe Field Service Technician – Paving & Material Processing is responsible for maintaining, repairing, and optimizing paving and material processing equipment. This role involves diagnosing mechanical, hydraulic, and electrical issues, performing component rebuilds, and ensuring equipment operates efficiently and safely at customer job sites.Key ResponsibilitiesDiagnose and resolve equipment malfunctions, including mechanical, hydraulic, and electrical issuesPerform repairs, component rebuilds, replacements and adjustments to restore equipment to optimal performance and ensure equipment meets performance standardsDocument service reports, repair logs, and parts usage accurately using mobile apps.Identify required parts and work with the parts department or vendors to ensure timely availability.Provide timely and effective solutions to customer equipment issuesInteract with customers on-site to communicate issues, provide updates, and deliver excellent service.Provide training to customers on equipment maintenance and operation as neededMaintain a clean, organized, and safe work environment on job sites and in the service vehicleMaintain and secure company-issued tools, diagnostic equipment, and service vehicles.Ensure compliance with all safety standards and protocolsReport hazards, incidents, or unusual equipment behavior promptly.All other duties assignedExperience, Education, Skills and KnowledgeHigh school diploma or equivalent; technical certification or related training preferred2+ years of experience in servicing heavy equipment, particularly in paving and material processingStrong knowledge of mechanical, hydraulic, and electrical systemsAbility to diagnose and repair complex equipment issuesDeep understanding of complex schematics and diagramsProficiency in the use of diagnostic tools, manuals, and service softwareExcellent customer service and communication skillsMust have a valid driver's license and be able to meet company driving requirements