Field Service Technician - New York, New York

Field Service TechnicianA Field Service Technician is responsible for startups, certifications, preventative maintenance and scheduled maintenance for battery and small systems. The Field Service Technician (FST) is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The FST is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.At Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.

We are the trusted Service Provider for 70% of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.Why Vertiv is the best company for Field Service professionals:Vertiv is an industry leader in Technology and Services with a best-in-class Customer Service and Safety cultureCompany leaders have many years of hands-on Field Service experience in this industry and many othersTremendous focus is placed on employee technical and leadership developmentTechnical Training takes place in our state of the art Training Academy or Regional Training Center with a strong focus on immersive, hands-on learningCompetitive benefits include: Company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, Profit Sharing, & Generous PTO/Vacation Plan, Medical, Vision & Dental & moreAbundant technical resources including 24/7 Technical/Factory Support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guidesCompany-wide commitment to promoting a strong work/life balanceAn employer-of-choice for Veterans with technical backgroundsDuties & Responsibilities:Role:Rely on direction to accomplish goalsPerform a number of work related tasksCapable of working under direct supervision or independently based upon trainingTechnical:Communicate with National Technical Support on issuesPerform work related tasks according to company guidelines for scheduled maintenanceInspection of UPS and Battery systems to identify problemsMaintain customer's UPS and Battery systems in proper conditionInstall battery systems according to the manufacturers specificationsImplement Field Change Notices according to published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsRender on site and phone assistance to customers.Safety:Operate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.Administration:Provide accurate and timely reporting according to company guidelinesTime cards, expense reports, mileage reports, ticket closure, forms et al.Maintain individual inventory in accordance with company policyProvide estimated time of arrival to the Customer Response Center where applicableMaintain company property according to company policiesVehicle, credit cards, PPE, test equipment, laptop, pager, et al.Customer Satisfaction:Provide proper and adequate communication to internal and external customersComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignmentProvide estimated time of arrival to the customer for where applicableStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer Meetings as requiredPerformance:Maximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsManagers, co-workers, Support Services, electronic communications, et al.Knowledge, Skills & Abilities:Required experience (one or more of the following)Excellent working knowledge of electricity and the electro-chemical theory of batteriesStrong Mechanical aptitudeEquivalent industry experienceInterpersonal SkillsProfessionalReliableTeam PlayerMust be able to read and interpret electrical line diagrams and blueprintsWorking knowledge of OHM's law and electronic theoryTechnical skillsAbility to make basic site evaluation skills to include: environmental temperature, and general operating conditionsElementary fix/repair techniques based on directed supervisionCapable of completing tasks and return unit to full operating conditions based upon directed supervisionAbility to summarize and report all work related tasks performedStrong skill sets:Communication skillsCustomer service skillsTroubleshooting skillsSafety proceduresOrganizational and planning skillsComputer skillsMechanical aptitudeWorking Conditions:Travel is requiredFlexible schedules (weekends, evenings, and holidays)Valid driver's licenseDue to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.Physical Requirements:While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.

Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.The anticipated salary range for this role in the New York City locality is between $65,000 and $72,000 per year based on a 40-hour work—salary ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock.

These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to receive and/or participate in profit sharing, allowances, travel and/or car expenses,