Field Service Technician IIThe Field Service Technician II plays a crucial role in troubleshooting, maintaining, and repairing low voltage systems, including network infrastructure, surveillance cameras, servers, NVRs, access control hardware and software, and audio-visual systems. Reporting directly to the Service Manager, this position requires a highly motivated self-starter with exceptional technical expertise in low voltage systems and a strong commitment to delivering outstanding customer service.The Field Service Technician II also acts as a mentor and leader for the Field Service Technician I, providing guidance and support to help them develop the skills necessary for advancement. Participation in Premise One's on-call service program is a key component of this role.Key ResponsibilitiesSafety & Site Preparation: Conduct pre-work site assessments and safety checks to ensure a safe working environment.Customer Service Excellence: Provide exemplary customer service, consistently maintaining the highest service standards and client satisfaction.Field Leadership: Lead by example, guiding Field Service Technician I employees to ensure efficient, first-time resolution of service issues.Project Execution: Implement job plans with a focus on quality assurance and safety compliance, ensuring project completion meets company standards.Autonomous Field Operations: Operate independently in the field, making informed decisions to resolve technical issues on-site.Technical Troubleshooting: Diagnose, service, and repair low voltage systems in commercial and enterprise environments, ensuring all repairs adhere to company and industry standards.Testing & Documentation: Test all repairs on-site in alignment with Service Operations and Engineering policies.
Accurately document all work performed, including notes, photos, and communications, in online ticketing systems and timecards.On-Call Rotation: Participate in the on-call rotation, providing emergency after-hours service as required.Vehicle Maintenance: Maintain the company-issued vehicle in accordance with company standards, ensuring it is always in optimal condition.Professional Conduct: Maintain a professional appearance and demeanor at all times, representing the company positively in all interactions.Continuous Improvement: Provide feedback and suggestions to the Field Superintendent or Service Manager to enhance service delivery and field operations.Communication: Proactively communicate scheduling issues and other concerns to the Field Superintendent, Service Manager, and dispatchers.Additional Duties: Perform other related services as required on-site, with flexibility to adapt to changing job demands.QualificationsExperience: 5+ years of experience in Audio Visual, Security, Intercom/Paging, and Infrastructure Cabling.Technical Knowledge: Strong understanding of programming, technical commissioning guidelines, and troubleshooting philosophies.Industry Expertise: Familiarity with industry-standard tools, equipment, and test devices, such as Fluke testers, meters, and OTDR.Security Background: Preferred candidates will have a robust background in physical security systems.Mechanical Aptitude: Strong mechanical aptitude with proven troubleshooting skills, particularly in relay logic and system diagnostics.Desired Certifications & TrainingGenetecSoftware HouseLenelFeenicsMilestoneAvigilonCrestronSkill RequirementsFlexibility: Willingness to work overtime as needed to meet construction and service schedules.On-Call Capability: Ability to support 24/7 client SLAs and respond to emergencies when required.Travel: Willingness to travel at least 60% of the time within the designated service market, with occasional out-of-town travel up to 20%.Technical Proficiency: Competent in using computers and industry-specific software.Physical Requirements: Ability to handle physical workloads, including lifting and carrying up to 50 lbs, and the ability to walk, sit, and stand for extended periods.Driving Record: Must possess a clean driving record and hold a current state driver's license.Join our team and become a key player in delivering top-tier service and technical expertise to our valued clients!