Field Service TechnicianThe Field Service Technician (FST) is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The FST plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution.
This role will not be assigned to a client hatchery. The expectation is for the role to be located in the Raleigh, NC area, with regular travel to client sites around the US.Key Job ResponsibilitiesPerform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.Independently resolve most service issues and escalate complex problems when necessary.Follow standardized troubleshooting processes and procedures.Support installation and integration of equipment at customer sites.Perform preventive maintenance according to established procedures and checklists.Identify early signs of wear, environmental impact, and system performance issues.Communicate potential risks to the Regional Service Manager and Senior FSTs.Support condition-based maintenance efforts by providing accurate field data.Execute repairs correctly to minimize repeat service calls.Identify and report recurring issues or failure trends.Take a proactive approach to reduce unplanned downtime.Communicate professionally with customer supervisors and operators.Provide clear updates on service work, timelines, and system status.Ensure a positive customer experience during each service visit.Complete Service Request Orders (SROs) accurately and on time.Document troubleshooting steps, parts used, and service actions.Work with Senior FSTs and Remote Support to resolve more complex issues.Share knowledge and solutions with other technicians when applicable.Support training of newer technicians when assigned.Maintain tools, equipment, and service inventory.Follow all safety procedures and company policies.Participate in after-hours, weekend, and holiday support rotations as required.Key Competencies & SkillsStrong mechanical and electrical troubleshooting skillsAbility to diagnose issues and determine root cause with minimal guidanceSolid understanding of system operations and componentsStrong communication and customer service skillsAbility to work independently in the fieldGood organizational and documentation skillsProficiency with laptops, diagnostic tools, and reporting systemsAbility to read and interpret technical drawings and schematicsEducation & Experience RequirementsAssociate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferredEquivalent experience may be considered2 – 5 years of field service or related technical experienceDemonstrated ability to troubleshoot and resolve technical issues independentlyPhysical RequirementsExtended periods of standingOccasional lifting up to 50 lbs.Working at heights up to 12 feetWorking with live animals in hatchery environmentsWorking ConditionsWork primarily performed in commercial poultry hatcheriesExposure to heat, humidity, and varying environmental conditionsTravel up to 100% with less than 50% overnight travelOn-call availability for emergency service support