Field Service Technician
The Field Service Technician (FST) is responsible for performing service, maintenance, and troubleshooting on TARGAN systems at customer locations. This role represents a fully capable, independent technician who can diagnose and resolve most issues without direct supervision while continuing to develop advanced technical skills. The FST plays a key role in executing high-quality preventive maintenance, supporting uptime improvements, and contributing to the reduction of reactive service events through proactive issue identification and strong service execution. This role will not be assigned to a client hatchery. The expectation is for the role to be located in the Raleigh, NC area, with regular travel to client sites around the US.
Key Job Responsibilities
- Perform electrical and mechanical troubleshooting, diagnostics, and repair on TARGAN systems.
- Independently resolve most service issues and escalate complex problems when necessary.
- Follow standardized troubleshooting processes and procedures.
- Support installation and integration of equipment at customer sites.
- Perform preventive maintenance according to established procedures and checklists.
- Identify early signs of wear, environmental impact, and system performance issues.
- Communicate potential risks to the Regional Service Manager and Senior FSTs.
- Support condition-based maintenance efforts by providing accurate field data.
- Execute repairs correctly to minimize repeat service calls.
- Identify and report recurring issues or failure trends.
- Take a proactive approach to reduce unplanned downtime.
- Communicate professionally with customer supervisors and operators.
- Provide clear updates on service work, timelines, and system status.
- Ensure a positive customer experience during each service visit.
- Complete Service Request Orders (SROs) accurately and on time.
- Document troubleshooting steps, parts used, and service actions.
- Work with Senior FSTs and Remote Support to resolve more complex issues.
- Share knowledge and solutions with other technicians when applicable.
- Support training of newer technicians when assigned.
- Maintain tools, equipment, and service inventory.
- Follow all safety procedures and company policies.
- Participate in after-hours, weekend, and holiday support rotations as required.
Key Competencies & Skills
- Strong mechanical and electrical troubleshooting skills
- Ability to diagnose issues and determine root cause with minimal guidance
- Solid understanding of system operations and components
- Strong communication and customer service skills
- Ability to work independently in the field
- Good organizational and documentation skills
- Proficiency with laptops, diagnostic tools, and reporting systems
- Ability to read and interpret technical drawings and schematics
Education & Experience Requirements
- Associate degree in Electronics, Industrial Systems, Electrical Controls, or related field preferred
- Equivalent experience may be considered
- 2 – 5 years of field service or related technical experience
- Demonstrated ability to troubleshoot and resolve technical issues independently
Physical Requirements
- Extended periods of standing
- Occasional lifting up to 50 lbs.
- Working at heights up to 12 feet
- Working with live animals in hatchery environments
Working Conditions
- Work primarily performed in commercial poultry hatcheries
- Exposure to heat, humidity, and varying environmental conditions
- Travel up to 100% with less than 50% overnight travel
- On-call availability for emergency service support