Unknown Company

Field Service Technician

Apply Now Save
filer, id • Posted 1 weeks ago
Onsite Full Time Installation

Field Service Technician Job Description
Title: Field Service Technician
Purpose: Provide On-Site IT Services and Support
Company Information
Attention job seekers with 3-5 years of IT service experience and a passion for technology! Discover your perfect opportunity at Idaho's third-ranked best place to work in the small business category - the premier workplace in the IT industry!
At our core, we believe that our employees should have a sense of purpose at work and enjoy what they do. That's why we prioritize creating a workplace culture that inspires, motivates, and lets our staff have fun while taking care of business.
Overall Position Description
The Field Service Technician is responsible for deploying and maintaining high-quality IT services and support for our clients while on-site at their locations. This position is part of the Managed Services Team, requiring a passion for technology, exceptional customer service skills, and the ability to thrive in high-demand, diverse environments.
Key Job Tasks
Overall Duties Include:

  • Respond to on-site inquiries and requests for IT assistance.
  • Identify, troubleshoot, and resolve technical issues for users.
  • Build out, install, and configure network setups at client sites.
  • Assist with the delivery and setup of firewalls, switches, and peripheral equipment.
  • Monitor initial setup to ensure correct installation and operational continuity.
  • Assess network performance, recommend and implement upgrades or improvements.
  • Ensure milestones are achieved on-time, on-budget, and in scope, addressing issues proactively.
  • Utilize and maintain helpdesk tracking software for client service requests.
  • Attend and participate in daily morning meetings, maintaining open communication with the Service Coordinator.
  • Track and monitor inventory of tools provided by the company.
  • Participate in team and project review meetings.
  • Track, follow, and report on project changes or updates to implementation schedules.
  • Ensure strict quality of all project deliverables.
  • Performs all other related duties as assigned by management.*
Qualifications
Required Experience/Education Requirements:
  • High school diploma or equivalent plus specialized training in electronics. Two-three years of experience in IT is also required.
Skills and Expertise Preferred:
  • CompTIA A+, Project+, Network+ certifications (active and current).
  • Basic comprehension of network setups and configurations.
  • 3-5 years of experience working in an IT service team or MSP NOC team environment.
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint).
  • Experience with CRM software.
  • Pathway to higher credential or certification within 2 years (e.g., MCITP, MCP, CCNA, CCDA, CCNP).
  • Historically clean motor vehicle driving record, and ability to maintain a clean driving record.
Location:
Office is in Filer, Idaho.
Wage:
$23-27/hour depending on experience. Potential for Quarterly Bonus and Profit Sharing.
Benefits
  • 100% employer-paid medical, dental, and vision for employees and their family with no vesting period.
  • 8% company matching 401(k) with no vesting period.
  • 9.6% company matching pension with vesting period.
  • Health Savings Account.
  • Life Insurance.
  • Long Term Disability.
  • Short Term Leave.
  • 10 paid Holidays.
  • 18 days Paid Time Off.
  • Company provided cell phone.
  • Fun working environment and culture.
  • Great opportunity for advancement.
Back to Job Search