Customer Engineer – Field Services
Industry leader in Technology and Services with best-in-class Customer Service and Safety culture
Company vehicle, smartphone, laptop, and PPE provided
401k with Profit Sharing, generous PTO, Medical, Vision & Dental
State-of-the-art Training Academy with hands-on learning
24/7 Technical/Factory Support and online technical libraries
Strong work/life balance commitment
Employer-of-choice for Veterans with technical backgrounds
Install, commission, and perform scheduled/emergency service on UPS, PDUs, and Battery systems (2-120KVA)
Provide on-site and phone support to customers, striving for first-time fix resolution
Communicate with Technical Support on technical or procedural issues
Implement Field Change Notices and stay current on Safety Bulletins and Service Tips
Complete timecards, expense reports, mileage reports, and service documentation accurately and on time
Maintain individual inventory and perform cycle counts per company policy
Operate safely in accordance with published guidelines and customer site requirements
Meet or exceed on-site response time requirements
Experience (one or more):
ASEET or AMEET certification (or progress toward)
4+ years military experience in a related technical field
2+ years of relevant industry experience
Skills:
Professional written and verbal communication
Effective time management balancing technical and administrative tasks
Familiarity with electrical/electronic test equipment and fundamentals
Ability to follow written technical documentation to perform service tasks
Proficiency with Microsoft Office and company software applications
Collaborative approach with peers, customers, and leadership
Travel required with flexible schedule (weekends, evenings, holidays)
Valid driver's license required
Must pass pre-employment drug test, background check, and motor vehicle records check
Must be able to lift up to 50 lbs consistently and up to 75 lbs occasionally
Standing, walking, climbing, stooping, kneeling, and crouching required
We design, manufacture, and service mission-critical infrastructure technologies for data centers, communication networks, and commercial/industrial environments. With $5B in revenue and operations in nearly 70 countries, we are the trusted service provider for 70%+ of Fortune 500 companies.
The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.
Our Core Principles: Safety | Integrity | Respect | Teamwork | Inclusion
Our Strategic Priorities
- High-Performance Culture
- Customer Focus
- Operational Excellence
- Innovation
- Financial Strength
Vertiv Behaviors
- Own it
- Act with urgency
- Foster a customer-first mindset
- Think big and execute
- Lead by example
- Drive continuous improvement
- Learn and seek out development
- Promote transparent & open communication
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to
Job Info
- Job Identification
- Job Category Field Service
- Locations Dallas, TX, United States