Job TitleEssential Duties and ResponsibilitiesTo perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Understand the operation of high precision motor, generator and turbo machinery equipment components and systemsUnderstand the operation of power electronics and magnetic bearing systemsUnderstand and follow electrical, mechanical, and system drawingsTroubleshoot problems in the field, with engineering inputs and document resultsCommission projects at customer facilities including installation support, diagnosis, data collection and communication to all internal teamsCommunicate with customer/stakeholders on field service and support mattersDiagnose and support equipment at customer sites through phone, email or personal support onsiteQualificationsThe requirements listed below are representative of the knowledge, skill and ability required.Skills, Experience, Education, and AbilitiesMinimum of 5 years of hands-on experience in field service, test, or a technical operational environmentBasic understanding of motor, generator, power electronics and magnetic bearing componentsAbility to read schematics, engineering drawings and technical data sheetsAbility to use data acquisition and diagnostic instrumentation – oscilloscopes, power meters, spectrum analyzers, common electrical metersHigh degree of independent judgment with minimal supervisory guidanceStrong technical communication required for customer support and trainingAdditional computer skills: Microsoft Office SuiteNice to HaveHands-on experience with rotating machinery and variable frequency drivesSystem integration experience, specifically with electro-mechanical systemsExperience with RS-232/485 communication and MODBUS protocolsExperience with AC-DC conversion equipment and motor drivesExperience with customer service in a turbomachinery companyExperience with customer service in a clean energy companyExperience working in a small to mid-size company where the efforts of one or two individuals are very impactfulSupervisory ResponsibilitiesThis position has no supervisory responsibilities.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Candidate must be comfortable with travel ~50% of the time, up to 70% during period of heavy off-site support requirements.While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus.The above job description is not intended to be an all-inclusive list of duties and standards of the position.
Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.