Field Service TechnicianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free electric adventure vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.This position is for a hands-on Field Service Technician who will support Rivian vehicle repairs.
The role requires a collaborative, team-oriented individual capable of working in a dynamic, fast-paced environment. While the role is based in a primary location, it may require operating remotely or traveling to various locations, including the production plant, to provide vehicle support as business needs demand.Responsibilities:Follow Rivian repair procedures with efficiency without compromising quality and safetyPerform or assist with assigned diagnosis, repairs, installations, and inspections on vehiclesAssist or support vehicle repairs in a setting outside of a service centerConduct road tests on vehicles to ensure quality of the repairPerform necessary parts operations such as parts ordering, receiving, shipping and inventoryStay up to date with technical skills and required trainingSupport campaigns and containment initiativesMaintain and process accurate expense reporting as neededMaintain high quality work and efficiency while working with little supervisionWork with a collaborative attitude and team spirit in an ever-changing, dynamic environmentProvide service support to the field to support the Service organizationAbility to perform duties and communicate with a high level of professionalism, in a customer facing environmentAbility to properly document repairs completed and in processThis role may transition from remote to on-site and require in-person work, on-site at the service center should one be opened within 90 miles or 2 hours of the employee's assigned remote work location. Travel to locations to support as required until the local Service Center opens, including but not limited to, production plant. Operate remotely until the local service center opens, if applicable.This role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.Qualifications:High School Diploma, GED, or other recognized high school equivalency credential preferredGraduated from an accredited automotive repair school preferred5 or more years experience in a traditional automotive repair shop preferredProficient in using hand tools and power toolsProficient in navigating a laptop or computer in a windows or Mac environmentKnow basics of diagnosis and workflowsAble to read electrical schematicsLimited Diagnostic exposureUnderstands how high voltage and low voltage electricity works (basic electricity theory)Able to perform tire repair and vehicle alignmentSome hybrid repair background is a plusCan diagnose and explain basic vehicle electronic communications like the CAN Bus systemAbility to drive non-commercial truck and trailer preferredLimited travel may be required depending on business needMust possess a valid driver's license, and maintain a clean driving recordParts department and billing experience preferredExperience using a work order management system including repair documentationExperience working in start-up environments preferredExhibits patience and eagerness to learnRemains positive when dealing with difficult situationsStrong organizational and time management skills along with attention to detailPhysical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs)Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partnersAbility to read and speak fluent EnglishAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematicsMinimum age of 21Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours *Night shift hours vary by location. Field Service Technicians on the night shift will receive a 15% hourly shift differential on top of base hourly pay between the hours of 6PM-6AM.Pay Disclosure: The hourly range for this role is $25.88 - $38.10 for Massachusetts based applicants. This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus. We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to, paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). There is no fixed deadline for this application; applications are accepted on an ongoing basis until the role is filled or the opening is no longer needed.Equal Opportunity: Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at