Position: Field Service Technician
Location: Cambridge, MA
Type: Full-time | On-site
Summary:
The company has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Commercial Refrigeration Field Service Technician.
Responsibilities:
Location: Cambridge, MA
Type: Full-time | On-site
Summary:
The company has combined an industry-leading reputation for quality service with a profound respect for our community and team. As we chart an exhilarating growth phase, we're eager to bring aboard a Commercial Refrigeration Field Service Technician.
Responsibilities:
- Travel to client sites to diagnose and repair refrigeration and ice machine equipment.
- Ensure clear and accurate paperwork for all customer services.
- Coordinate with the Parts Department for precise parts identification and ordering.
- Ensure timely and professional installation of ordered parts.
- Keep the service truck tidy and maintain an organized inventory of parts and tools.
- Engage with manufacturers, sales reps, dealers, and customers.
- Identify service challenges, gather relevant data, and formulate effective solutions.
- Collaborate with manufacturers for equipment diagnosis when required.
- Offer top-tier service and clearly communicate service requirements to customers.
- Advocate for and suggest additional JWS services to customers as appropriate.
- Physical requirements: Role involves physical activity, including walking, standing, driving, sitting, squatting, kneeling, reaching overhead, bending, twisting, and turning for the better part of an 8-hour workday. Additionally, candidates should be prepared for windshield time, which involves driving between client locations to perform service visits.
- EPA certification and a strong emphasis on safety.
- Ability to climb stairs and ladders.
- Adept at multitasking and adapting to varying tasks.
- Emphasis on customer understanding and satisfaction.
- High School diploma or GED and a valid driver's license.
- Ability to lift and carry items weighing up to 75 pounds.
- Independent worker and effective team collaborator.
- Proficiency in using hand tools.
- Demonstrated ability to complete assignments with little to no supervision.
- Previous experience in gas, electric, plumbing, and/or steam repairs is an asset.
- Minimum of 5 years of experience in refrigeration/ice machine and/or similar commercial kitchen equipment repair or a related field.
- Strong organizational skills and a proactive, team-oriented mindset.
- Physical capability to undertake tasks requiring walking, standing, driving, sitting, squatting, kneeling, reaching, bending, twisting, and turning for up to 8 hours.
- Attractive compensation package with periodic reviews, bonuses, and increments
- Very competitive 401 (k) with a 4% Safe Harbor Match
- Comprehensive Health Benefits: Medical, Dental (FREE), Vision, and HSA
- Ready-to-Go Company Vehicles: Equipped with all necessary tools and equipment.
- Flexible On-call with Overtime: Infrequent on-call schedules and plentiful OT opportunities with incentive pay.
- Career Growth: Paid training, tuition assistance, and numerous advancement opportunities.
- Mentoring Incentives: Earn extra by mentoring through our Experienced Training Program.
- Life & Disability Insurance for your peace of mind
- Benefit from our company-wide Bonus incentive program with quarterly pay-outs
- Enjoy 9 company-funded holidays along with generous PTO
- Robust career progression opportunities
- Referral bonuses for expanding the JWS family
- Vast training and professional development prospects