Field Service Technician - Atlanta GA

Job DescriptionAt Vertiv, we design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. We are the trusted service provider for 70%+ of Fortune 500 companies, including industry-leading data centers and providers of colocation and cloud service.Why Vertiv is the Best Company for Field Service ProfessionalsVertiv is an industry leader in technology and services with a best-in-class customer service and safety culture. Company leaders have many years of hands-on field service experience in this industry and many others. Tremendous focus is placed on employee technical and leadership development. Technical training takes place in our state-of-the-art training academy or regional training center with a strong focus on immersive, hands-on learning. Competitive benefits include: company vehicle, smartphone, laptop, personal protective equipment (PPE), other tools-of-the-trade, 401k, profit sharing, and generous PTO/vacation plan, medical, vision & dental & more.

Abundant technical resources including 24/7 technical/factory support and technical online libraries of product documentation, work instructions, and self-help troubleshooting guides. Company-wide commitment to promoting a strong work/life balance. An employer-of-choice for veterans with technical backgrounds.ResponsibilitiesThe Field Service Technician is primarily responsible for scheduled and remedial (break-fix) service on small to medium UPS, power distribution units & battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate classroom and on-the-job training. The Field Service Technician is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives, and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment, including retail, financial, and municipal customers.RolePerform service tasks as assigned and as per company policies and proceduresCapable of working under direct supervision or independently based upon training completionRender on-site and phone assistance to customersCommunicate with technical support on technical or procedural issuesImplement field change notices per published guidelinesKeep current on safety bulletins, safety field change notices, field change notices, and service tipsSafetyOperate in a safe manner in accordance with published safety guidelinesMaintain and operate company vehicle in accordance with local laws and company policyMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – “14 hours rule”Report all work-related accidents or injuries within 24 hours to the appropriate personnel.AdministrationComplete accurate and timely administrative tasks (i.e. time cards, expense reports, mileage reports, service request task closure, service reports) per company guidelinesMaintain individual inventory and perform cycle counts in accordance with company policyMaintain company property (company vehicle, credit cards, PPE, test equipment, laptop, etc.) per company policiesCustomer SatisfactionProvide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each assignmentStrive to provide all customers a “first time fix” for their equipmentMaintain customer satisfaction rates per company guidelinesAttend customer meetings as requiredPerformanceMaximize productivity by combining service opportunitiesComplete all technical and administrative work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate per company guidelinesPerform inventory cycle counts per company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsQualificationsExperience (one or more of the following):ASEET or AMEET, or progress towards, is preferredHigh school or vocational school diploma2-4 years military experience in a related technical field0-2 years of relevant industry experienceInterpersonal and administrative skillsCommunicate professionally and respectfully in both written and verbal formsManage time effectively by prioritizing and balancing technical tasks with administrative tasksCollaborative with peers, customers, suppliers, and leadershipComplete administrative tasks (i.e.

report writing, time entry, expense reporting, material debriefing, inventory counting, etc.) in a timely fashionTechnical skillsMake basic site evaluation skills to include: environmental temperature, and general operating conditionsFamiliarity with electrical/electronic test equipment and fundamentalsFollow written technical documentation (i.e. procedures and product manuals) to perform service tasksEmploy elementary fix/repair techniques based on directed supervisionComplete service tasks and return unit to full operating conditions based upon directed supervisionSummarize and report all work-related tasks performed in written and verbal formEfficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)Working ConditionsTravel to customer sites is required within the assigned district and sometimes outside of assigned districtMost work is scheduled maintenance, but occasionally will involve unscheduled serviceDue to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.Valid driver’s license with no more than (2) speeding violations in the last 3 years and/or no more than (1) major vehicle violations within the last 5 yearsPhysical RequirementsWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations do not impose an undue hardship.The successful candidate will embrace Vertiv’s core principals & behaviors to help execute our strategic priorities.

Our core principals: Safety, Integrity, Respect, Teamwork, Diversity & Inclusion. Our strategic priorities: Customer Focus, Operational Excellence, High-Performance Culture, Innovation, Financial Strength.At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity/expression (including transgender status or sexual stereotypes), genetic information, citizenship status