Field Service Technician

Job TitleUnder direct supervision of the Service Manager, installation of new equipment, preventive maintenance, troubleshooting, and emergency repair of equipment at the customer site. Facilitates timely resolutions to customer issues and/or questions while maintaining a positive client relationship.Essential FunctionsThe duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.Supports the sales staff in servicing equipmentInstalls new equipment at customer sitesPerforms preventive maintenance, troubleshooting, emergency repairs, and service of equipment for customers at the customer siteCarefully and accurately documents all service performed on the equipment as well as what service needs are to be accomplished on the equipment in the futureMaintains excellent customer service and customer satisfactionDemonstrate applicable software capabilities to the customerPrepares timesheets, service reports and installation forms, timely and accuratelyAccurately track expenses and completes expense reports in a timely mannerMaintain a safe work environment and operate within OSHA/MIOSHA guidelinesCommunicate with other departments as necessaryAbility to work overtime as required by workload and customer necessityOther duties as assigned by managementQualificationsHigh School Diploma required, associate degree in a technical discipline is preferred or comparable military experience2 – 4 years of experience in a similar technical positionAt least one year of experience in customer service roleAbility to travel 90% as assigned by managementTrumpf laser machine experience, Amada Laser, Mazak laser and other similar laser machinery experienceLicensing/CertificationsValid Driver’s License with no more than two (2) points on a driving record within a three (3) year periodKnowledge, Skills, and other AbilitiesProficient in Microsoft Office (Word, Excel, Outlook)Able to effectively use the InternetAbility to understand and use I/O structure for technical trouble shooting purposesAbility to effectively utilize electric/electronic test/measurement equipmentMust be able to effectively understand, analyze, and resolve technical mechanical or electrical issues based on measured data resultsProficient in reading and comprehending technical information as presented in equipment manuals or in electronic mediaAbility to accurately document technical data in terms of the steps taken to resolve equipment and product issuesAbility to communicate technical issues as well as the steps taken to resolve those issues with the BLM corporate officeProven customer service skills with a primary focus on customer relationshipsHighly organizedExcellent verbal and written communication skillsMust be able to work effectively with minimal supervisionResourceful; able to discern who to call for assistance based on the technical situation at handMust have excellent time management skillsEffective team player who can work with all levels of team members as well as with all different types and levels of customersFluent in Italian preferred, but not necessaryEquipment, Machinery, Tools, and Vehicles UsedGeneral office equipment, including, computers, printers, fax machines and telephones.