Field Service Technician
Performs installation, start-up, troubleshooting, and routine service of Aqua-Aerobic Systems equipment, ensuring work aligns with AASI standards and customer expectations. This position will have 100% nationwide travel to customer locations.
Essential Duties And Responsibilities
Results/Execution: Complete assigned service jobs efficiently and within the expected timeframe. Ensure no rework or follow-up trips are needed by meeting AASI standards. Submit accurate and timely Field Service Reports (FSRs) and documentation.
Problem Solving/Decision Making: Diagnose basic mechanical and electrical problems and escalate complex issues appropriately. Coordinate with technical support and PMs for guidance as needed.
Planning & Organizing: Verify tools, drawings, and materials prior to job site visits. Allocate on-site time for communication with PMs for guidance as needed.
Continuous Improvement: Offer observations and feedback from job sites to enhance future installations. Participate in ongoing product and safety training.
Communication Skills: Provide clear and detailed FSRs and progress updates. Use phone, email, and messaging appropriately and professionally.
Collaborative Skills: Support fellow technicians and coordinate field responsibilities with the broader team. Maintain positive relationships with internal and external partners on-site.
Job Knowledge: Understand Aqua-Aerobic equipment operation and basic maintenance. Continuously seek to expand skills through formal and informal learning.
Knowledge, Skills And Abilities
Mechanical and electrical aptitude; ability to read schematics; strong teamwork and communication.
Supervisory Responsibilities
None
Work Environment
Primarily field-based, requiring travel to customer sites. Occasional office work for coordination and reporting.
Minimum Qualifications
2+ years of field service or technical experience; technical degree or certification preferred; valid driver's license.
Customers: External; Operators, Contractors, Engineers. Internal: Project Management, Technical Support
Field Service Technician - 100% Travel in loves park at Unknown Company
This position is listed as contract and onsite.