Field Service Tech - Holland,MI

Field Service TechnicianThe role of the Field Service Technician is to provide superior on-site and remote customer support.

Responsibilities include understanding the customer's needs, gathering project documentation, identifying opportunities for improvement internally and for the customer, and ensuring customer's project documentation on our file network is updated if there are changes. This is an integral role in either executing or monitoring internal and external activities for service visits.ResponsibilitiesPerform on-site installation, maintenance, and repair of GP Reeves equipment at customerRespond promptly to service calls and address customer inquiries regarding technicalDiagnose and troubleshoot malfunctions, identifying the root cause and implementing effectiveConduct preventative maintenance to ensure the ongoing reliability of equipment and prevent future issues.Collaborate with the customer and internal teams to schedule service visits andProvide clear and detailed documentation of service activities, including reports on repairs, and maintenance tasks.Assist customers with install and start-up of new machines andProvide remote customer support via phone, email and virtualQuote spare parts and replacement parts toTrain customers on proper use and routine maintenance ofAssist in the testing and validation of new products or upgrades in theAdhere to safety guidelines and company policies while performing field serviceRegular and predictable attendance onsite at our workplace or customer/client locations isAbility to meet physical demands and perform the essential job functions within the work environment, including travel requirements identified in this job description.Qualifications and Skills:Mechanical experience isElectromechanical system trouble shooting experience isPneumatic, hydraulic, and electrical technical classes or experience2+ years of field service experience on industrialExperience using PC software including Microsoft office suite (Excel, Word, )Excellent problem-solving skills and a methodical approach toEffective communication skills, both verbal and written, for interacting with customers and internalAbility to work independently and manage time effectively in a dynamic field serviceWillingness to travel to customer sites asValid driver's license and a clean drivingPreferred Experience includes machining experience, machine building experience, electrical panel building experience, experience with hydraulics and pneumatic equipment and controls and programming experience.Character CompetenciesEthicalCritical thinking, judgement, and decision-makingMust enjoy working in a fast-paced environment with tight deadlines and solving customerAbility to work successfully in a team environment with excellent communicationTime management and organizational skills areEnjoy a combination of office work and hands-on work alongside the MachineMust be able to effectively present information to management andAbility to effectively respond to common inquiries and complaints fromCultural CompetenciesOur ten cultural values, or the "10 Ps", are the backbone of our company. These are the words that are running through our heads during every customer meeting, design review, and big business decision. Do these resonate with you?Purpose: We do everything with integrity for our customers, team, andPeople: We succeed through leadership, relationships, teamwork, andPerspective: We are fluid and respond to market needs using our quick lead time as a competitivePositive: We exhibit a positive attitude and a professional environment that isPartnership: We partner with our customers and suppliers for sharedPrecision: We attend to the details from design to delivery to uphold our reputation forPerformance: We design reliable equipment and help manufacturers' products performPerseverance: We embrace challenges that foster innovation and work hard to bringPlanet: We are stewards of our resources and ourProfit: We maximize customer satisfaction and use creativity over capital that fuels perpetualPhysical Requirements and Work Environment:The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Physical Demands : While performing the duties of this job, the employee must be able to remain in a stationary position for extended periods of time and be able to move about in an outdoor, warehouse, and machine shop environment.Operate computer, machinery, tools, vehicles, and industrial equipment and must have the ability to use hands to move, set up, adjust, assemble, control, test, operate, or feel objects, tools or controls and reach with hands and arms.Constantly communicate and exchange information with team members and must be able to effectively communicate correct information with vendors.Read/comprehend, write, communicate orally, reasoning, and analytical abilities, and mental flexibility.Frequently move objects up to 75The employee will constantly climb, bend, squat, kneel, crouch, and reach above shoulder when working with equipment, material loading and unloading, and other related tasks.Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus to compare and distinguish material grades and administrative data.Hearing ability to perceive the nature of sounds at normal speaking level with or without correction. Ability to receive detailed information through oral communication and to make discriminations in sound.Work Environment: While performing the duties of this job, the employee is regularly working indoors in machine shop facility which has non-controlled environmental conditions.Exposure to hazardous materials, extreme heat, and proximity to moving mechanical parts.Requires wearing common protective and safetyPosition may involve extended workExposure to sound and noise levels that are distracting orTravel RequirementsThis position requires travel approximately 50% of the time. Maintain a valid Driver's License.Company OverviewGP Reeves, Inc. was founded in 1971 and has grown to become a leading global provider of engineered dispensing systems and solutions for manufacturing. We design and build a complete line of grease, oils, ambient and heated material dispensing equipment and automation. Our patented Air Removal process produces a low maintenance, highly repeatable system built in Holland, Michigan. With locations in North America, Europe, and Asia to serve our customers, we are looking ahead towards continued success and growth. GP Reeves customer base includes the world's leading automotive, life sciences, aerospace, furniture, consumer goods, electronics, industrial manufacturers and more. We are focused on innovation and technology through a service mindset to our team members, customers, and community.