Job TitleThe position is currently a 90-day contract-to-hire. Candidates need to live in the Venice/North Port/Port Charlotte FL area. Candidates should be pre-screened to confirm that they fit the below requirements listed. Strong hardware break-fix experience.
LaserJet break fix experience. The transition rate upon full-time hire to CompuCom will be $19 - $20 for entry-level technicians. Please make sure you set that expectation upfront. There is an on call rotation after 60 days, we do work on Saturday when on call but have a day off during the week.Need 1 resource to perform Break & Fix work during 90-day contract-to-hire.
Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's). Technician will travel to each client's location, 20-100 miles per day. Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer. Works under general supervision.
There will be overtime.Minimum RequirementsTOP required skills: Hardware skills, Printer breakfix skills, field experience3 years plus supporting Desktops, Laptops, and Printers.3 years plus of customer service experienceReliable Transportation (This is a driving position – reimbursed accordingly)Able to work weekends, staggered or late shifts possibly including evenings and/or weekendsPersonable as they will be interacting with a wide range of users and environmentsCan work on a ladder or lift and are able to lift up to 50lbs.Able to work from a bent, crouched, or kneeled positionSmartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)LaptopBasic Hand ToolsPossess a valid driver's licenseBasic Needs/HavesAble to work from a bent, crouched, or kneeled positionSmartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)LaptopBasic Hand ToolsPossess a valid driver's licensePreferred, NOT REQUIREDCompTIA A+OEM Printer Warranty CertificationsOEM Laptop/Desktop Warranty CertificationsServer experience would be niceMin exp 3 years in following Desktop Break/Fix Experience Deskside Support Experience Field Technician Dispatch Experience Laptop Break/Fix Experience Networking Experience Printer Break/Fix Experience Server Break/Fix Experience