Job Title
The position is currently a 90-day contract-to-hire. Candidates need to live in the Venice/North Port/Port Charlotte FL area. Candidates should be pre-screened to confirm that they fit the below requirements listed. Strong hardware break-fix experience. LaserJet break fix experience. The transition rate upon full-time hire to CompuCom will be $19 - $20 for entry-level technicians. Please make sure you set that expectation upfront. There is an on call rotation after 60 days, we do work on Saturday when on call but have a day off during the week.
Need 1 resource to perform Break & Fix work during 90-day contract-to-hire. Candidate must maintain good customer focus meeting deadlines and service level agreements (SLA's). Technician will travel to each client's location, 20-100 miles per day. Maintains, analyzes, troubleshoots, and repairs Desktop, Laptop, Server and Printer. Works under general supervision. There will be overtime.
Minimum Requirements
- TOP required skills: Hardware skills, Printer breakfix skills, field experience
- 3 years plus supporting Desktops, Laptops, and Printers.
- 3 years plus of customer service experience
- Reliable Transportation (This is a driving position – reimbursed accordingly)
- Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
- Personable as they will be interacting with a wide range of users and environments
- Can work on a ladder or lift and are able to lift up to 50lbs.
- Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
- Laptop
- Basic Hand Tools
- Possess a valid driver's license
Basic Needs/Haves
- Able to work from a bent, crouched, or kneeled position
- Smartphone with tethering/hot spot capabilities (Reimbursed within Corporate Guidelines)
- Laptop
- Basic Hand Tools
- Possess a valid driver's license
Preferred, NOT REQUIRED
- CompTIA A+
- OEM Printer Warranty Certifications
- OEM Laptop/Desktop Warranty Certifications
- Server experience would be nice
- Min exp 3 years in following Desktop Break/Fix Experience Deskside Support Experience Field Technician Dispatch Experience Laptop Break/Fix Experience Networking Experience Printer Break/Fix Experience Server Break/Fix Experience