Field Service Tech - Food Processing

Field Service Technician

Cozzini, LLC, a Middleby company, is a leading manufacturer of high-performance food processing equipment serving protein and pet food processors around the world. Headquartered in Elk Grove Village, Illinois, with manufacturing operations in Iowa, Cozzini is recognized for delivering innovative equipment solutions and exceptional customer support.

Cozzini is seeking a hands-on, mechanically inclined Field Service Technician to support customers throughout North America. This position is ideal for someone who enjoys troubleshooting equipment, working directly with customers, traveling extensively, and solving technical challenges in fast-paced food manufacturing environments.

The successful candidate will install, commission, maintain, and repair industrial food processing equipment while serving as a trusted technical resource for our customers. If you have strong electro-mechanical skills and enjoy being in the field rather than behind a desk, we'd like to hear from you.

Responsibilities:

• Install, commission, test, and start up food processing equipment at customer facilities.
• Verify proper equipment operation and performance before customer handoff.
• Assist customers during production trials and equipment launches.
• Diagnose and repair complex mechanical, electrical, pneumatic, hydraulic, and control system issues.
• Troubleshoot PLC-controlled equipment and work with technical support teams to resolve challenging problems.
• Perform emergency service calls and support customers during critical production situations.
• Identify root causes of equipment issues and implement long-term corrective actions.
• Perform scheduled maintenance and equipment inspections to maximize uptime and reliability.
• Recommend repairs, upgrades, and maintenance solutions that improve equipment performance.
• Provide remote technical support via phone, email, and video communication when appropriate.
• Train customer operators and maintenance personnel on proper equipment operation, safety procedures, troubleshooting techniques, and best maintenance practices.
• Build strong relationships with customers and represent Cozzini professionally at all times.
• Serve as a trusted advisor focused on helping customers improve productivity and equipment reliability.
• Complete accurate service reports, installation documentation, and maintenance records.
• Maintain company tools, equipment, and service inventory.
• Follow all company, customer, and regulatory safety requirements, including Lockout/Tagout and OSHA standards.

Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Health Savings Account (HSA) with employer contribution
• Flexible Spending Account (FSA) with employer contribution
• Company-Paid Life Insurance
• Company-Paid Disability Insurance
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) with Employer Match
• Paid Technician Training Programs

Requirements:

• Minimum of 1 year of field service experience, preferably within the meat processing or food processing industry
• Strong knowledge of electro-mechanical systems, troubleshooting, and repair techniques
• Familiarity with PLC systems and control panels
• Ability to read and interpret technical manuals, schematics, and electrical diagrams
• Excellent problem-solving and customer service skills
• Strong communication and interpersonal abilities, including the ability to explain technical concepts to non-technical users
• Ability to work independently and manage time effectively while traveling and working on-site
• Willingness and ability to travel extensively, including occasional short-notice and after-hours support
• Valid driver's license required

Preferred Qualifications:

• Experience servicing industrial food processing or packaging equipment
• Bilingual Spanish proficiency preferred