Field Service Tech (E)
Hot Job
Phillipsburg, NJ 08865
Overview
Salary Range $33.25 - $41.60 Hourly Level Experienced Position Type Full Time Job Shift Any Education Level High School Travel Percentage Up to 25% Category Installation - Maint - Repair
Description
We are looking for an amazing Field Service Technician to join our Lifecycle Services team to maintain, diagnose, repair, service, and upkeep conveyor driven automated sorting systems for parcels. This position requires experience with both mechanical and electrical preventative maintenance, repairs, upgrades, and strong customer service working on customers' material handling equipment, experience may include previously working on industrial equipment, or similar conveyor driven systems within material handling or e-commerce. NPI is a well-established company, with an amazing team of talented technicians under our Lifecycles Services group.
POSITION DUTIES:
- Resolve customer issues to maintain maximum uptime.
- Instruct and offer solutions or training to less experienced field technicians.
- Perform regular preventive maintenance inspections on equipment.
- Install new equipment and perform equipment upgrades.
- Manage parts inventory and on-site tools.
- Maintain an exceptional level of customer satisfaction.
- Review service updates and take recommended action.
- Stay technically current by attending continuing education courses.
- Respond to emergency and non-scheduled calls for service.
- Look for new ways to improve the timeliness and quality of service provided.
- Be knowledgeable in customer processes and procedures.
- Understand methods for generating paperwork and dispatching products.
Qualifications
QUALIFICATIONS:
- Flexible to work any shift including nights, weekends, and holidays.
- Strong electronics/electrical background.
- Solid mechanical knowledge.
- Ability to apply software skills and knowledge to our equipment.
- Ability to use hand and power tools and measuring equipment.
- Full range of motion and unrestricted mobility.
- Ability to lift 50-75 lbs.
- Good problem-solving and troubleshooting skills.
- Good time management skills.
- Strong customer relations skills.
- Clear and concise verbal and written communications.
- Ability to carry out detailed written and verbal instructions independently.
- Ability to persuade/influence others in sensitive/confrontational situations.
- Basic computer skills: DOS, Windows, UNIX, Microsoft Office.
EXPERIENCE:
High school graduate or equivalent work experience.
Prefer a 2-year degree or certification in electronics/advanced mechanics/software training.
5+ years related industry/equipment experience.
Will consider an equivalent combination of education and experience.
ABOUT US
NPI, a Duravant company, is a proven leader in automated sorting solutions. For over 45 years, our automated solutions have set the standard for affordable, high-speed, low-maintenance automated parcel and letter sorting systems. Our turnkey sorters are carefully designed to meet the individual requirements of each customer's operation. NPI's team of experts engineer, design, manufacture, and install our sorting systems, offering continued customer support through customizable service plans for preventative maintenance, equipment service, parts, and 24/7 customer support. NPI sorters reduce labor requirements, increase production, and improve operational efficiency for sorting letters, flats, and parcels such as polybags, boxes, and difficult irregularly shaped packages. Our customers are just as diverse as we are, ranging from 3rd party delivery, last-mile, courier services, financial institutions, posts, B2C, pharmaceutical, distribution, e-commerce, and warehouse operations. NPI's automated sorting solutions are expertly engineered to be modular and versatile, a reflection of NPI's unwavering commitment to consistently achieving 'Efficiency Through Innovation'.