Field Service Tech -Door Installation

Field Service Technician – Door Installation & Repair

Responsible for customer satisfaction, troubleshooting, repair, and proper installation of all door systems produced by the company.

Qualifications

• High School diploma or GED
• 3+ years in construction, finish carpentry, or door installation
• Reliable attendance and flexible schedule
• Must have PPE (steel-toe boots, hard hat, safety glasses, gloves)
• The company uses E-Verify

Training

• Three months on-the-job training

Key Responsibilities

• Repair defects and report issues to management/R&D
• Perform quality control
• Train sales teams, distributors, and dealerships on installation and product knowledge
• Troubleshoot customer issues (phone + onsite)
• Travel as needed; work overtime
• Follow all safety and PPE policies
• Read blueprints
• Complete service orders and maintain clean job sites
• Maintain tools and equipment
• Build and support customer relationships
• Identify faulty vs. customer-damaged parts
• Coordinate with distributors/dealerships on jobsite issues
• Assist production on non-service days
• Other duties as assigned

Tools & Equipment

• Hand tools, power tools, GPS, camera
• Computer software: Word, Excel, Email

Physical Requirements

• Lift 5–40 lbs
• Climb, crawl, bend, reach, walk long distances
• Stand for extended periods
• Perform repetitive hand/wrist motions

Work Environment

• Outdoor weather exposure
• Construction hazards (dust, debris, falling materials, machinery)
• Stressful or uncooperative customers