Field Service Tech Coatings

Job TitleJob Summary Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long-term customer success through hands-on support, troubleshooting, and education.Key ResponsibilitiesEquipment Installation & Customer TrainingLead installation of plural component spray equipmentPrepare customers for installation (booth, power, air, materials)Train customers on:Equipment operation and maintenanceProper coating application per TDS and specificationsSurface preparation requirementsProvide all required technical documentationApplication Demonstrations & TrialsConduct product demonstrations and field trialsPartner with Sales to ensure successful evaluationsCommunicate product performance, chemistry, and advantagesTroubleshooting & Failure AnalysisPerform root cause analysis of coating failuresIdentify issues related to:Application techniqueEquipment setupSurface preparationProvide corrective actions and best practice recommendationsCustomer Support & ServiceProvide ongoing technical support:On-site service and repairsPhone support through UL technical call centerConduct periodic customer visitsDeliver ongoing training on application and equipmentCross-Functional SupportSupport internal teams as needed:SalesProduct DevelopmentGFX LabLine-XQualificationsEducation Minimum Required:High school diploma or equivalentRelevant field experiencePreferred:CertificationsAMPP (SSPC/NACE), PDAExperienceMinimum Required:4+ years in protective coatings, polyurea/polyurethane, or related fieldHands-on experience with plural component spray equipment (Graco preferred)Job Specific SkillsStrong working knowledge of:Polyurea and polyurethane coating systemsSurface preparation standards and impact on coating performanceHands-on experience with:Plural component spray equipment (Graco XP, Reactor, etc.)Spray gun operation, rebuild, and troubleshootingAbility to:Diagnose and resolve field issues related to:Equipment functionMaterial processingApplication techniquePerform root cause analysis on coating failuresTrain customers in both classroom and hands-on environmentsTechnical understanding of:Basic hydraulics and pressure systemsElectrical components and controls in spray equipmentStrong communication skills:Ability to explain complex technical topics to customersProvide clear, actionable guidance in high-pressure situationsOrganizational and work style:Highly detail-orientedAble to manage multiple projects and travel schedulesWorks effectively independently and within a teamPreferred:Certifications:AMPP (SSPC/NACE)PDA or AAMPExperience with:High-pressure coating application in industrial environmentsFailure analysis reporting and documentationFamiliarity with:Industry standards (ASTM, AMPP, SSPC)Coating specifications and inspection methodsCommunication & Working Relationships Internal:Technical ServicesSalesInnovation / R&DExternal:New and existing customers.Working ConditionsFrequent travel (estimated 50–75%)Combination of field and office environmentsExposure to:Industrial coatings (polyurea, primers, solvents)Equipment operation environmentsPhysical requirements:Standing, lifting, and working in shop/field conditionsTravel RequiredYes.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.