Job TitleJob Summary: As a global leader in cash technology solutions, we provide the financial, retail, cash center and gaming industries with confidence that their cash is protected and always working to help build a stronger business. Our cash automation technologies and process engineering services help businesses in more than 100 countries optimize the handling, movement and management of cash. While we span the globe, we personally engage with each customer to address their unique challenges and goals; enhancing staff efficiency, reducing operating costs and enabling a more rewarding customer experience. We offer peace of mind.
We enable transformation. We generate options. We empower people. We do all this by releasing companies from the burden of cash management, putting cash to work, and helping customers enhance the value that their staff and facilities add to their business.Key Responsibilities:Directly manage all aspects of customer service and care with our clientsIndependently troubleshoot and repair a variety of high-speed cash-handling equipmentTrack and manage parts/toolsStay abreast of changes in technical and functional elements of company equipmentEnsure overall customer satisfactionDiagnose system problems and make repairsKeep customer apprised of progress during maintenance or a down system situationDocument system problems and preventative maintenance in customer site logGather and record machine information to monitor performanceComplete machine installations, Engineering Change Notices that affect system upgrades, and Hardware /Software upgrades that may require technical assistanceMake recommendations for improving the service, reliability, and performance of our equipmentEscalate difficult technical problems by seeking timely advice or assistance from technical supportEstablish preventative maintenance schedules and implement according to company specificationsAny other job responsibilities as assigned within scope of position.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Required Skills and Experience:Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experienceCertificates in related fields, i.e. mechanics, electronics, automation, data processing preferredExcellent customer service and communication skillWorking knowledge of personal computers especially Microsoft Office, navigation across network sites and email communicationLogical trouble shooting skills and capability to isolate problems at PCB or component levelAbility to effectively work with electric schematics, logic diagrams, and mechanical drawingsUnderstanding of AC/DC power distribution and digital/analog circuitryTrained in the maintenance and repair of electro-mechanical machinesExperience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM's or copier machines experience is preferred3-5 years of technical field service repair experience preferred, i.e. aviation, medical equipment, vending machine repair, and/or military repair experienceHold a Valid Driver's LicenseWhile some computer knowledge is required, this position is focused electro-mechanical repair.
The ideal candidate may possess some PC knowledge. However, this position is not intended for IT or help desk professionals.A company van is provided and you will drive from your home daily to our customer sites. Therefore, it is critical that you live within a reasonable commute from the assigned territoryMust be able to lift up to 50 pounds without assistanceMust be able to sit and/or stand for long periods of time, as well as be able to frequently kneel, bend, squat, sit and twistMust be able to work at all of our customer sites as needed including financial institutions, casinos (gaming licensing may be required after the time of hire), truck stops, recreational parks, retail stores etc.Ability to work weekends and/or holidays on a rotational basis to accommodate business needsMust be available for on call on some weekends and 24/7 if necessaryMust be able to drive to customer sites during working hoursOccasional travel outside your assigned territory including air and overnight travel may be necessaryAbility to accommodate limited accessibility at a job siteAbility to work autonomously with minimal supervision