Field Service RepresentativeA Field Service Representative serves as a technical and administrative representative for on-site and remote support customer equipment. In this role a Field Service Representative will complete customer service assignments including on-site and remote maintenance, troubleshooting, repairs, and commissioning activities on EPC Power conversion systems.ResponsibilitiesProvide maintenance, commissioning, diagnostic troubleshooting, and repair services while working independently or in a dynamic team environment both on customer sites and remotely.Ensure all customer expectations are met or exceeded. Ensure all on-site activities are carried out in accordance with EPC Power's recommendations and best practices.Must have basic knowledge of methods and experience in the maintenance and operation of various types of equipment associated with the utility grid.Accurately report and update all equipment histories.
Coordinate changes as needed to ensure minimal equipment downtime. Ensure effective communication and reporting to immediate supervision and customers representatives.Solve problems with little to no supervision in a timely manner. Will be aware of procedures and options for identifying sources of information and technical advice.Will have sufficient product knowledge to troubleshoot, repair, and make minor controls adjustments on components and systems.Capable of reading applicable drawings and technical manuals.Work in a productive and collaborative manner to support the Engineering, Sales, and Manufacturing Teams.Ensure all work complies with customer and EPC Power safety policies and procedures.
Ensures on-site safety by attending general safety, toolbox safety meetings, and all required safety trainings. Provides suggestions for safety improvements.Travel 25%-75%Other duties and responsibilities within the scope of position as needed or assignedRequirementsBachelor's degree in Engineering, Physics, or similar technical field or years of experience troubleshooting/repairing electro-mechanical systems or equipmentSome energy industry experience preferred, but not requiredAbility to understand and comply with all customer and EPC Power safety policies.Computer skills, with proficiency in Microsoft software. Salesforce experience is a plus.Willing to travel domestically and internationally overnight, as needed, up to 75% of the time (typically 25%)Strong problem-solving and troubleshooting skillsAbility to work well within a team and clearly communicate technical progress and challengesAbility to stand, sit, reach with hand and arms, stoop, kneel, crouch and lift/move up to 50 pounds.
Visual and hearing acuity required.Must possess or be able to obtain a US Passport with 3 months of employmentPossess a valid driver's license and an acceptable driving record. Candidates must be physically able to operate vehicles in a safely manner.Desired SkillsExperience with AutoCAD ElectricalFamiliar with typical commercial and industrial cabinet wiring, documentation, wiring harnessesExperience with NI/Labview, Python, MatLab/Simulink, and/or C programmingExperience with CANBus and Modbus CommunicationHands on lab skills, prototyping, testing, and cable harness fabricationFamiliar with typical lab equipment including oscilloscopes, multimeters, soldering stations, signal generators, DAQExperience commissioning multi-MW energy projectsExperience with typical commercial and industrial electrical power (480Vac, 3p)Benefits401(k) MatchingHealth InsuranceDental InsuranceVision InsuranceDisability InsuranceEmployee Assistance ProgramFlexible Spending AccountLife InsurancePaid Time OffTuition ReimbursementEPC Power is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.Salary: $75,000 - $95,000
Field Service Representative in poway at Unknown Company
This position is listed as full time and able to be worked remotely.