Field Service RepresentativeField Service Representative will provide hands-on technical and operations support of reciprocating compression equipment and supporting utility systems within customer facilities during commissioning, start-up, operations, preventive maintenance, corrective maintenance, performance testing, and trouble-shooting situations as required. Subject Matter experts that run individual jobs and are the appointed Cooper liaison to the customer. Oversee and delegate work assignments.
Responsible for writing up Field Service workbooks. To be a successful Field Service Representative, you should have excellent problem-solving and time management skills. Ultimately, a top-notch field service representative should have strong leadership, sales, service, and marketing skills.Essential Duties and Responsibilities:The responsibilities of the field service representative include undertaking customer support tasks, completing on-site installations, repairs, maintenance, and tests, and ensuring proper task management so that all work progresses according to the schedule.Serve as a Technical Subject Matter Expert (SME) in all technical areas of Field Services customer support.
Providing technical and mechanical services support to all internal and external customers in settings such as workshops, compressor stations, process plants, etc. The incumbent is also expected to be an expert in the following:Providing on-site technical support and performing customer support tasks.Delivering, installing, repairing, maintaining, and testing equipment.Resolving operational issues in the field.Identifying any issues and performing troubleshooting procedures.Determining customer needs and offering recommendations.Collaborating with colleagues and sharing information to ensure top-notch customer support.Managing work progress and ensuring adherence to schedules.Tracking and documenting work progress and writing service reports.Adhering to all of the company's rules and regulations.Developing and maintaining strong customer relationships.Travel 200-300 days per year anywhere from 2-14 weeks at a time.Work extended hours up to 10-14 hours per day including weekends/holidays, 6 – 7 days per week. A typical work week can be 60-84 hours.Ascend/descend ladders to examine equipment, position yourself to examine equipment including in confined spaces, move boxes weighing from 40 -50 pounds, work in outdoor weather conditions, walk long distances and share company vehicles with other employees at customer sites.Required Qualifications:High school diploma or equivalentAssociates Degree with a technical concentration (Bachelor's Degree recommended) or equivalent work experience (minimum)Formal training in a technical certificate programTechnical training in the oil and gas industry or associated industryCompletion of all Reciprocating Compression Systems product trainingMinimum 10 to 15 years of experience in Reciprocating CompressionMeets all sublevel (FS Mechanic I, II, III, IV and Crew Chief) requirementsMust have the following attributes:Safety focused, Service-oriented, Business focused, A self-starterDependable with ability to multiple-task successfullyMature, with the ability to take and provide direction and thick on the fly based on the type of work and needs of the customer / businessProfessional administrative and organizational skills,Results oriented with a sense of urgencyExcellent verbal and written communication skills and above average interpersonal skills are requiredClear, concise, and accurate service reporting is requiredMaster the Core competenciesAdvanced Special toolingAdvanced Engine & Compressor Theory, OEM and Non-OEMAdvanced Product KnowledgeCooper Bessemer, Ajax, Superior Engine, Superior Compressor, Gemini Compressor, Clark, Waukesha, Dresser, CaterpillarMastery of Advanced Shop Math SkillsMastery of Computer skills – Word & ExcelMastery of product documentation e.g., engineering standards, blueprints, drawings, schematics, Bill of Materials, Service bulletins…etc.Advanced leadership skillsMastery of Engine BalancingMastery Web Deflection/AlignmentProduct KnowledgeCooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
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