Field Service Representative (Chicago)

Field Service RepresentativeGeode Health is a rapidly growing, national provider of outpatient mental health services. Our Mission is to "Transform mental health by making it more accessible, affordable and effective".The Field Service Representative (FSR) is a frontline, relationship-driven role responsible for expanding the referral footprint by building trusted partnerships with primary care providers, pediatricians, OB/GYNs, internal medicine practices, and key community stakeholders. This role is not transactional sales.

It is a consultative, educational field position focused on helping referring practices understand when and how to refer, simplifying referral workflows, and driving consistent, qualified patient referrals into clinics.The FSR is accountable for referral growth, conversion, and repeat referral behavior within their assigned territory.This role supports referral development, patient access, and clinic operations in alignment with Geode Health's mission to transform mental healthcare by making it more accessible, affordable, and effective.Compensation: 65-70K Base Salary + Commission based on activity and referralsQualifications3+ years of experience in healthcare sales, medical referral development, or field-based B2B rolesProven ability to build relationships and influence clinical and non-clinical stakeholdersStrong communication, organization, and follow-through skillsComfort working independently in a field-based role with performance accountabilityResilience and persistence—comfortable hearing "no" and navigating access barriersExperience in behavioral health, mental health, CNS, home health, hospice, or specialty care (preferred)Prior pharmaceutical, device, or healthcare services sales experience (preferred)Familiarity with CRM systems and territory-based sales models (preferred)Ability to travel up to 20%, including occasional overnight and out-of-state travel, based on business needs.ResponsibilitiesBuild and sustain strong referral relationships with PCPs, pediatricians, OB/GYNs, internal medicine practices, and practice managersEducate physicians and office staff on when to refer, the care model, and referral pathwaysServe as the primary field liaison representing clinical value, access model, and outcomesOwn and manage a defined territory using an A/B/C account strategyExecute a disciplined call cadence with clear visit objectivesConduct pre-call planning and practice profiling (decision-makers, referral workflows, insurance mix)Navigate gatekeepers and secure meaningful access to decision-makersSimplify referral processes and reduce friction in scheduling and communicationIntroduce referral tools and materials that enable seamless patient handoffsPartner with intake, operations, and clinic teams to ensure a smooth referral-to-appointment experienceAccurately document field activity, referrals, and follow-ups in CRMTrack referral to appointment to treatment start conversionUse data and insights to prioritize accounts and improve performanceConduct in-office education sessions, staff meetings, and lunch-and-learnsRepresent the organization professionally at local events and community touchpoints as appropriateComplete all other relevant responsibilities as assigned by the supervisorValues & Professional ExpectationsThe Field Service Representative is expected to demonstrate Geode Health's values through daily work behaviors and interactions, including:Accountability: Taking ownership of territory management, referral relationships, performance outcomes, and follow-through on commitmentsIntegrity: Representing services, referral pathways, and access expectations accurately while maintaining confidentiality and complianceOne Team: Working collaboratively with intake, clinic, operations, and field colleagues to support consistent patient access and referral coordinationBalance: Managing field responsibilities responsibly and communicating workload needs appropriately to support sustainable performanceContinuous Improvement: Using data, feedback, and coaching to refine outreach strategy and improve referral quality and conversionServant Leadership: Supporting referring partners, clinic teams, and patients with professionalism, respect, and a service-oriented mindsetEducation and Experience Requirements• Bachelor's degree or equivalent professional experience• Minimum of 3 years of relevant healthcare field or referral development experienceRequired Licensure / Certifications• None requiredAt Geode Health, we offer:Competitive compensationFlexible scheduleIn-person and virtual patient visitsComprehensive admin support (front office, accounting, finance, payroll, HR, etc)Professional development opportunitiesClinical community, support, and leadershipMedical, dental and vision benefitsLife insuranceShort and long-term disabilityPaid vacation and holidaysMatching 401k planState of the art technologyWhy work for Geode Health?At Geode Health, we take our commitment to patients and providers seriously. We focus every day on how to help patients across the United States get the best possible mental health care available. To achieve this, we focus on ensuring our providers have unmatched support and resources so that they can focus on providing great care.

We are backed by KKR, a leading private equity firm with the experience and mission alignment to truly make an impact. Joining Geode Health will put you on the front-end of a rapidly growing movement to increase access and improve outcomes for mental health patients and providers across the nation.To learn more, visit us as Health is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences of our workforce.Estimated hourly pay range :$65,000.00-$70,000.00