Field Service Representative

Field Service RepresentativeJob Purpose: The Field Service Technician plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties.Essential Duties and Responsibilities:Travels to customer sites to evaluate, diagnose, and repair customer's equipment including install, repair, and perform preventative maintenance to customer's equipment to include flooded and sealed batteries, chargers and DC power distribution equipment (cable trays, battery racks and power cables)Interacts with all levels of people, both inside and outside the companyDevelops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customersPerforms Preventative Maintenance inspections of customers batteries, chargers, battery handling equipment, and battery changing/charging area and records dataReplaces defective parts, reassembles battery, and fuses lead parts with gas torchDiagnoses and repairs battery charging equipmentBuilding batteries- when required in shopRemoves and disassembles cells and inspects parts to detect defectsFills cells with acid solution and determines specific gravity of solution when required in shopWaters, washes, cleans, and neutralizes customers' batteries at customers' locationOperates material handling equipment per OSHA requirementsInstalls new or modified equipment at customers' facility to ensure full functionality according to specificationsPerforms inspections and analyzes findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with technical support, customer service, sales, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipmentMaintains records of performance reportsProvides a communication link between the customer and the company to help ensure that effective service is provided to the customerOccasionally download battery and charger data via a monitoring device and use the information to repair or correct battery/charger problems in accordance with the customer's operationMaintains a safe, orderly and clean working environment- Clean warehouse in service area at the end of the day- when required in shopQualifications:One to two years' industry related experience; or equivalent combination of technical education and industry experience.Ability to read and write, analyzes, and interprets general business periodicals, professional journals, technical procedures, and governmental regulations.Ability to write reports and business correspondence.Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.Ability to apply concepts of basic algebra and geometry.Ability to define problems, collect data, establish facts and draw valid conclusions which lead to proper customer solutions.Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Must complete Enersys Canada Inc. Service Representative Training Course within 6 to 12 months.Must complete forklift training.Ability to operate various company vehicles types in a safe and competent manner.Must have a valid driver's license and a safe driving record.Must be at least 25 years of age to drive a company vehicle.Team player. Excellent organizational skills.

Highly professional.Travel Required: Overnight travel will be necessary for training opportunities, company meetings, customer service calls and other circumstances as dictated by the supervisor.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job the employee is frequently exposed to fumes or airborne particles, toxic or caustic chemicals, and risk of electrical shock. The employee is occasionally exposed to wet and/or humid conditions, outside weather conditions, extreme cold and extreme heat.

The noise level in the environment is usually moderate and occasionally may be loud.General Job Requirements:Must be able and willing to do overnight travelMust be able and willing to operate a forkliftMust be able to frequently bend; twist; reach; stoop; kneel or crouchMust be able to differentiate colorsMust be able to lift up to 50 pounds/23 kilos on a daily continuous basisMust be able to stand for long periods of timeMust be able and willing to be on-callMust be able and willing to wear a respiratorMust be able and willing to work overtimeMust be able and willing to work varying schedules which may include nights, weekends, and public holidaysRisk of electrical shockThis position is exposed to harmful materials such as lead/fiberglass products. Periodic blood tests are required to measure the level of lead. Precautions are taken by the company/employee to reduce the risk of exposure and help ensure everyones safety.This position requires working in a plant/warehouse environment.

Therefore, expect varying working conditions.EnerSys is committed to employment equity and fostering a workplace that respects and values diversity, inclusion, and dignity for all. We provide equal employment opportunities to all employees and applicants, and strictly prohibit discrimination or harassment of any kind based on race, colour, religion, age, sex, national or ethnic origin, citizenship, disability, sexual orientation, gender identity or expression, marital or family status, or any other characteristic protected by applicable Canadian and provincial laws. We encourage applications from members of equity-deserving groups, including women, Indigenous Peoples, racialized persons, persons with disabilities, and members of the 2SLGBTQIA+ community.