Field Service RepresentativeLocation: Forest Park, GAExperience: 0-5 Years in a related fieldEducation: Technical Diploma or Bachelor's DegreeJob SummaryA Field Service Representative is responsible for providing on-site technical support, maintenance, and repair services for a company's products or equipment at customer locations. The primary goal is to ensure the efficient operation of equipment and customer satisfaction.Key ResponsibilitiesCustomer Visits: Travel to customer sites for scheduled maintenance, installation, repair, or troubleshooting.Equipment Inspection: Identify malfunctions or areas requiring maintenance through thorough inspections.Technical Support: Guide customers on proper equipment use, operation, and maintenance.Repairs: Diagnose equipment issues, replace defective parts, and restore functionality.Installation: Set up and install new equipment per specifications.Testing & Calibration: Conduct tests to ensure compliance with quality standards.Documentation: Maintain service records, repair logs, and submit timely reports.Parts Management: Manage spare part inventory and order replacements as needed.Training: Educate customers on basic troubleshooting to minimize service calls.Safety Compliance: Follow safety guidelines and promote a secure work environment.Communication: Provide clear updates on service schedules, repair times, and recommendations.Customer Feedback: Relay insights to product development and engineering teams.Remote Support: Assist customers remotely when possible to reduce downtime.Quality Assurance: Ensure all service activities meet company quality standards.Skills & QualificationsStrong technical and problem-solving skillsExcellent communication and customer service abilitiesAbility to work independently and travel as requiredKnowledge of safety protocols and compliance standardsIf you are a dedicated professional with a passion for technical support and customer service, we encourage you to apply!