Specialist, Field Service Partner Administrator
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and network systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide.
Role and Responsibilities
The Specialist, Field Service Partner Administrator is responsible for overseeing all aspects of Service Partner relationship setup; including customer vendor master to ensure internal policy and process is followed. The position is expected to work within all guidelines to support all aspects Field Service business for B2C and B2B including but not limited to master data, compliance and non-warranty payment processing, and reporting.
- Follow guidelines put in place in relation to company policy for compliance of customer/vendor master
- Report network compliance of service network; background, license, insurance, sales tax etc.
- Process new service contracts to onboard providers as needed
- Execute all aspects of customer, vendor, partner system setup to ensure internal checkpoints are met
- Process payments for non-warranty approved items
- Work hand and hand with contracting staff to execute current projects and tasks
- Engage with leadership to monitor and revise policies related to compliance of customer/vendor master that are appropriate for Field Service.
- Overall management of service network; background, license, insurance, sales tax etc.
- Work with Field Service teams to expedite execution and onboarding of necessary service contracts
- Secure budget and manage non-warranty payments to service network within said budgets within a timely manner
Skills and Qualifications
Minimum Qualifications:
- Bachelor's Degree in Business
- 3+ years' experience in Service Administration
- Exceptional Communication skills
- Employee Time management
- High quality writing and editing abilities
Preferred Qualifications:
- Proven expertise in vendor relationship management and contract review
- Proficient in utilizing SAP/ERP systems for operational efficiency and data management
- Demonstrated ability to collaborate effectively across diverse functional teams in dynamic, high-pressure environments
- Strong aptitude for rapid assimilation and mastery of new technologies, systems, and applications
At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.