Position: Field Service Operation
Location: Huntsville, AL
Contract
Location: Huntsville, AL
Contract
- Assess and prioritize daily work based on outstanding Worldwide Service Desk issues
- Ticket and time tracking using our ITSM solution, ServiceNow
- Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities
- Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology
- Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages
- Administration of Active Directory and O365 for all user and end-user system objects
- Provide local hands-on support for corporate tier 3 IT teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities
- Maintain ongoing computer refreshes and setups
- Create documentation, standard work, and knowledge base articles
- Act as a local resource for Worldwide Service Desk projects
- Participation in after hours on-call support may be required
- Knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment preferred
- Knowledge of Windows 10, Windows 11, and MacOS
- Experience configuring and maintaining laptops and desktops in an enterprise environment preferred
- Experience with Microsoft Office, specifically Outlook, Word, Excel, and PowerPoint
- Self-motivated with the ability to work independently and/or collaboratively with remote peers
- Excellent communication and customer service skills required
- 2-year technical degree or equivalent experience preferred
- 1-3 years' experience working in an enterprise helpdesk setting preferred
- Manual and physical dexterity required
- Must be able to lift 40 + pound equipment
- Warehouse, office, and manufacturing environment