Field Service ManagerThe Field Service Manager is responsible for leading and supporting the installation, servicing, and technical support of electro-pneumatic liquid filling equipment at customer locations. This role oversees field service operations, ensuring high-quality service delivery, effective troubleshooting, and strong customer relationships.The Field Service Manager provides both hands-on technical expertise and leadership to the field service team, while driving continuous improvement, operational efficiency, and customer satisfaction. This position may also support internal manufacturing facilities with technical guidance as needed.Key ResponsibilitiesLead and manage field service operations, including installation, commissioning, and servicing of equipment at customer sitesProvide technical guidance and support for troubleshooting of new and legacy equipment (onsite, remote, and phone support)Oversee scheduling, coordination, and execution of field service activities to meet customer and business needsSupport and, when necessary, participate in equipment installations and service work at customer locationsEnsure timely and accurate completion of service reports, documentation, and administrative requirementsAct as a primary escalation point for complex technical issues and customer concernsPartner with engineering and manufacturing teams to resolve product or process issues and drive improvementsSupport customer visits, including equipment trials, training, and relationship managementContribute to continuous improvement initiatives to enhance service efficiency, reliability, and customer experienceProvide technical support to internal production facilities as requiredGenerate new machine quotations with input from Engineering and sales groupEnsure that machine manuals are documented and sent to customer and copies are placed in customer folders on the networkLeadership & Team DevelopmentLead, coach, and develop Field Service Technicians to ensure strong technical and customer service capabilitiesFoster a collaborative, high-performance team environmentSupport training and development initiatives, including technical skill advancement and safety practicesPromote accountability, professionalism, and customer-focused behaviors across the teamKey AccountabilitiesEnsure high-quality, timely installation and servicing of equipmentDrive customer satisfaction through responsive and effective service supportImprove service efficiency, response times, and issue resolutionMaintain accurate and timely documentation and reportingSupport safe work practices and compliance with company standardsTriMas Packaging is a global provider of dispensing, closure, flexible packaging and custom solutions serving the beauty and personal care, food and beverage, home care, pharmaceutical and nutraceutical, and industrial and agricultural markets.
With 22 locations worldwide and a strong culture built on safety, innovation and sustainability, we design and manufacture high-quality packaging solutions that meet the standards our customers expect.Through ongoing innovation and close collaboration with our customers, we continuously enhance our expertise, expand our customer reach and broaden our product portfolio. Together, our people, products and shared commitment to excellence drive us to shape the future of packaging.At TriMas Packaging, we care beyond packaging. Our success starts with our people, and we are committed to creating an environment where every employee feels valued, supported and empowered to make a meaningful impact.When you join our team, you become part of a global, collaborative and purpose-driven organization committed to:Creating Value – We deliver innovative, high-quality packaging solutions by leveraging advanced technologies, state-of-the-art facilities and a global network built on trust.Supporting Our People – Our employees are the foundation of our success.
We embrace diversity, encourage collaboration and foster an inclusive workplace focused on safety, respect and continuous learning.Driving Innovation – We invest in continuous improvement and operational excellence, empowering our teams to develop new ideas and deliver exceptional results for our customers.Building a Sustainable Future – We are committed to reducing our environmental impact and developing sustainable packaging solutions that benefit our customers, our communities and our planet.We offer competitive benefits, a supportive culture and the opportunity to work with international teams around the globe. If you're looking for a place where you can build your career, be challenged and make a difference, TriMas Packaging is the place for you.