Job Summary
The Field Service Manager provides overall leadership and direction for the Field Service Department, overseeing three Assistant Managers responsible for North American Field Service, International Field Service, and a newer specialty product line's field service. This role ensures field service operations are effectively coordinated, customer commitments are met, technicians are properly supported, and departmental priorities are executed. The position is highly reactive and fast-paced, with priorities shifting quickly based on customer needs and technician demands, and requires strong cross-functional coordination with technical support, engineering, parts, and scheduling teams.
Requirements
- 5+ years of experience in field service, technical service, service operations, or a related environment
- Previous people-management experience in a service environment, ideally leading field service teams
- Ability to manage a sizable technician population in a high-urgency, reactive service organization
- Strong leadership, communication, organizational, and problem-solving skills
- Excellent listening skills and the ability to interpret leadership expectations and translate them clearly to technicians and customers
- Confidence handling escalations, supporting managers, and repairing customer relationships when needed
- Ability to manage multiple shifting priorities and effectively lead teams through other managers
- Strong cross-functional collaboration skills
- Comfort operating in a direct, high-accountability environment
Preferred Requirements
- Background in fabrication machinery, machine tool, or industrial equipment service is strongly preferred; adjacent high-urgency equipment service environments may also be considered
- Currently in a very similar role, ideally managing a comparable-sized technician population
- Some technical understanding of complex industrial equipment
- Bachelor's degree in Business, Engineering, Operations, or a related field preferred; equivalent experience will be strongly considered in lieu of a degree
- Experience with technician scheduling, training, and service operations
Compensation & Benefits
- Base salary: $120,000–$130,000, commensurate with experience
- Quarterly bonus potential of approximately 5% of base salary, tied to quarterly goals and performance
- Total compensation between $150,000 - $160,000 per year
Location
Kankakee, Illinois. This is an on-site position; remote work is not available.
Field Service Manager in Kankakee at Maverick Group US
This position is listed as full time and able to be worked remotely. It was posted 2 days ago.