Field Service Manager

Field Service ManagerTUTCO, LLC, a leading manufacturer of heat strips and heating elements, used in the HVAC and Appliance industry is seeking a highly motivated and detail-orientated Field Service Engineer to join the team in their greater Chicago area. TUTCO LLC is a Subsidiary of Smiths Group with Headquarters in London, England.Job DescriptionThe Field Service Engineer will install, maintain, and repair equipment on-site at customer locations. They serve as a key technical contact between the company and the customer.Duties and ResponsibilitiesInstall, test, and commission equipment at client locationsDiagnose and repair mechanical, electrical, or technical issuesPerform preventive maintenance and upgradesProvide technical support and training to customersDocument service visits, repairs, and maintenance activitiesEnsure compliance with safety standards and company policiesCoordinate with internal teams (engineering, support, logistics)Travel to customer sites as neededQualificationsQualificationsAssociate's or Bachelor's degree in Engineering, Electronics, or related field (or equivalent experience)Experience with troubleshooting technical equipment or systemsStrong problem-solving and analytical skillsAbility to read technical manuals, schematics, and diagramsGood communication and customer service skillsWillingness to travel frequentlyKey SkillsTroubleshooting & diagnosticsCustomer service mindsetTime managementTechnical aptitudeAdaptability in field environmentsAdditional InformationMedical, Dental, Vision401k Retirement Plan with company matchLife, Short-Term DisabilityPaid VacationPaid HolidaysWe believe that different perspectives and backgrounds are what make a company flourish.

All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.