Field Service Engineer (Southern California)

Field Service EngineerOur client is a medical device company that provides specialized equipment and support services to hospitals and healthcare systems. They are known for their commitment to quality, regulatory compliance, and strong customer support in clinical environments.Our client is looking for a Field Service Engineer to maintain, repair, and service their medical equipment within an assigned Southern California territory. This role provides direct on-site support to hospital customers, manages installations and service operations, and ensures compliance with regulatory requirements while troubleshooting technical issues and delivering real-time support.What You'll Do:Provide direct on-site support to customers within the assigned geography and other territories as neededWork primarily in hospital environments, including large academic medical center outpatient settingsManage instrument installations in partnership with Clinical Services, Territory Managers, and customersManage service operations to meet or exceed established KPIs, including oversight of third-party service providersPerform scheduled preventive maintenance, hardware and software upgrades, and basic unscheduled repairs on company systemsTroubleshoot technical issues and collaborate with fellow engineers on complex problemsComplete required documentation accurately and in a timely manner in accordance with SOPsEnsure compliance with applicable regulatory requirements, healthcare compliance guidelines, and company policiesInvestigate and resolve field complaints, provide real-time telephone support, and coordinate service and repair visits with customersWhat You'll Need:Bachelor's degree preferred in Medical Technology, Biomedical Engineering, or a related field; technical certifications also consideredMinimum of two years of experience maintaining equipment, preferably in the medical device industryFamiliarity with Quality Systems and ISO regulations, including cGMP and ISO standardsProficiency with Microsoft Office applications; experience with NetSuite, Master Control, or similar database systems preferredStrong written and verbal communication skills with the ability to convey technical information effectivelyStrong analytical and technical aptitude with demonstrated troubleshooting capabilitiesAbility to manage multiple priorities, adapt to urgent situations, and work independentlyAbility to build strong working relationships across internal and external stakeholders and work effectively within cross-functional teamsValid Driver's License and ability to travel up to 70%, some overnightWhat They Offer:Competitive salary and benefits packageOpportunities for professional development and career growthCollaborative and innovative work environmentRemote position covering the Southern California territory (preferred location in LA, San Diego, or Las Vegas areas)