Field Service Engineer- ONSITE 5 DAYS/WEEK AT CLIENT SITEPosition Summary:A Field Service Engineer provides on-site IT support for the customers of AccountabilIT. They are also an escalation point for L1 resources for Desktop related issues that may require additional expertise to resolve.All activities performed by the Field Service Engineer are captured in the appropriate system of record for activity and time keeping. Support is primarily delivered to the customer's location.
Frequent travel to a customer location and/or permanent placement at a customer location is required.The position requires excellent writing and oral communication, troubleshooting, and documentation skills. The Field Service Engineer must have an understanding of computer support best practices. They also must be able to multitask and organize their work effectively to meet their daily, weekly, and monthly goals.Essential Functions:Install, upgrade, support and troubleshoot Microsoft Windows desktop Operating Systems, Microsoft Office 365, and other authorized desktop applicationsInstall, upgrade, support and troubleshoot PC hardware, printers, and other authorized peripheral equipmentInstall, upgrade, support, patch, and troubleshoot the desktop environment OS and application imagesWork with PSA/service desk tools for managing asset, configuration, request, and incident informationMaintain PC asset inventory, perform replacement/defective component part returnsDiagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtimeTroubleshooting network connectivity (wired and wireless) in a LAN/WAN environmentRequesting and coordinating vendor supportEmphasis on client support and providing accurate friendly customer serviceRequired Qualifications (This should include any minimum education, work experience, knowledge, & skills necessary to perform the functions of the position):High School diploma or GED4+ years of desktop support experienceWorking knowledge of IT support concepts and practices.Strong written and verbal communication skillsOther Qualifications:Working technical knowledge of current protocols, operating systems, and standards.Ability to operate tools, components and peripheral accessories.Software and Hardware TroubleshootingExceptional PC troubleshooting skills with Windows desktop OS'sWorking knowledge of SCCM, AD and remote-control toolsWorking knowledge of 802.1x and multi-form authentication technologiesKnowledge of all software applications used within the organizationSelf-confidence and interpersonal skillsAnalytical and problem-solving skillsGood communication (both verbal and written) skillsPlanning and organizing skillsGood administration management skillsCreate or modify training and SOP documentationCreate or modify system use documentationStrong listening skillsAble to operate effectively in a team environment with both technical and non- technical team membersAble to operate with minimal supervisionAble to manage time effectively, set priorities appropriately, schedule callsAble to operate within standard operating proceduresAble to maintain professional demeanor under stressSupervisory responsibility: NoIf yes, indicate the position(s) this person will directly and/or indirectly manage:Direct: Indirect:Physical Demands and Work Environment: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, stand, write and operate a computer keyboard, standard office equipment and telephone. The employee regularly communicates with customers. The employee is frequently required to move about and reach for items.
The employee may occasionally lift and/or move up to 50 pounds. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Please Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.