Field Service EngineerField Service Engineers act as a liaison between our laboratory instrumentation, automation systems and their implementation in laboratory environments. They travel the world to customer sites while supporting innovative laboratory technologies and automation solutions, their responsibilities include offering customer support, conducting instrument installations, performing maintenance tasks, and providing instrument training. This individual will utilize their professional skills working within a multi-disciplinary service team.
This person will work in the field providing excellent, quality service support to both existing and new customers in designated territories. Duties will require availability for an average of 60%-70% travel time to customer sites. The position is home office based.QualificationsKnowledge of the life scienceStrong verbal and written communicationSuperior time management skills and the ability toExperience working with mechanical parts and pneumaticExperience working in a team-oriented, fast-pacedProficient with statistical and computer productivity (MS Office)Strong analytical and problem-solvingA highly customer-orientedAvailable for an average of 60%-70%Experience with laboratory automation, liquid handling systems, robotics programming and methodExperience working in the Life Science, Biotech, Medtech, Pharma or Diagnostics2-4 years of Field Service workValid driver's license and transportation.Current US Passport and be available for international travel asResponsibilitiesExecution of service actions, installations, problem diagnosis, repair and preventiveServes as customer facing technical resource and works to provide effective end user support and issue resolution.Provide training, technical service and support after product installation at customerSupport customers during the installation/operational qualification of laboratory instrumentation, automation systems and related technologies, asTroubleshooting technical issues both remotely and at customerPerform annual and semi-annual instrument preventiveCommunicate with customers to determine needs and explain complexCollects detailed information, performs thorough analysis, and relies on experience and judgment to determine the most effective method of resolution.Provide training for new employees and assist with onboarding of new technicalMentor and support field team members during joint site visits or fieldharing knowledge obtained from unique field experiences or specialized training with thesupport team.Documentation of service actions according to industryCollaborate with internal teams, including Engineering, Quality, and Sales, to share field insights and support cross-functional initiatives.Maintain relationships with customers by providing support, information, andMay provide on-call support coverage via on call rotation schedule asProvide excellent representation of Grenova'sAll other duties asWe are an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, national origin, disability, age, or any other protected category.