Field Service Engineer in Spokane

Job DescriptionJob Descriptionn

Responsibilities:

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1. Provides service support to customers through maintaining equipment located at customer site by performing the maintenance, repair, and installation.
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2. Services mobile, general radiographic, R&F, DR, and cardiovascular equipment by providing diagnostic maintenance, repairs, and installation. Perform independently in both routine and complex tasks.
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3. Completes all administrative duties in a timely, accurate, and professional manner. This includes but is not limited to: service ticket completion and submission, time card completion and submission, expense reporting, site log reporting, parts inventory management, FDA reporting, radiation badge compliance, tools & test equipment care and maintenance.
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4. Exercises budgetary responsibility and integrity regarding use of replacement parts and other matters that would have a financial impact on company and service profitability.
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5. Assists other field service engineers with workload and must also be available for call in and travel for training as required.
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6. Consistently work with end users and utilizes all available resources to troubleshoot a problem and be able to identify solutions in a timely manner.
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7. Assists the sales department in identifying service sales opportunities, i.e., service agreements, contracts, new business opportunities.
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8. Shares knowledge with co-workers and participates in a team environment to achieve assigned objectives.
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9. Maintains a strong standard of performance by ensuring a low percentage of repeat calls, executes timely completion/follow up, seeks additional assignments, follows manufactures recommended procedures, demonstrates reliability/consistency of work performed, and plans the work schedule.
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10. Demonstrates behaviors consistent with the Company’s Vision, Mission and Values in all interactions with customers, co-workers and suppliers.
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11. Complies with all customer and company policies, procedures, and safety standards.
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12. Performs all duties in a professional and courteous manner, respects customer’s needs and patient privacy.
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Education and Experience:

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1. Associate degree in electronics or equivalent military training:
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2. High School diploma or GED required.
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3. Military/ Vocational training a plus
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4. Experience: 3-5 years’ installation and service of DR detectors and/or Radiographic Medical Imaging Equipment.
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Skills and Abilities:

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1. Valid driver’s license and is insurable, Travel via car to customer sites. Must maintain personal vehicle.
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2. Good mechanical aptitude and ability to perform basic electrical troubleshooting.
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3. Ability to follow a schematic diagram.
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4. Computer skills with knowledge of DICOM, Microsoft Windows applications and networking.
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5. Good organization skills, applies high level of attention to detail and accuracy.
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6. Ability and willingness to serve On-call duty on a scheduled rotation.
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7. Quality and customer service driven to consistently meet/exceed INTERNAL or EXTERNAL customer expectations.
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8. Team player who is willing to go above and beyond to help others.
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9. Good time management skills can work independently with minimal supervision.
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10. Possible overnight travel and extended stay on short notice including evenings, weekends, and holidays.
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11. Scopes, meters, and test equipment provided. Must have own hand tools.
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Physical Demands and Work Environment:

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1. On-call/standby/overtime may be assigned
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2. Ability to travel to other locations as required.
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3. Ability to make repairs in very cramped and difficult to access areas.
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4. Typically performs work in a hospital or imaging center.
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5. May have exposure to x-ray radiation.
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6. Must be able to climb and work on ladders.
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7. Must be able to carry equipment up or down stairs.
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8. Lift 50lbs unassisted.
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Compensation and Benefits:

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1. Compensation will be commensurate with experience.
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2. Benefits package available.
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