Field Service Engineer in Ilford

Field Service Engineer – EPoS & IT Support

North East London 

Barron McCann Ltd is a trusted, award-winning IT service provider delivering end-to-end EPoS and IT support solutions—from helpdesk to rapid on-site response. We proudly support some of the UK’s most recognisable brands across Retail, Hospitality, and Banking. 

Due to continued growth, we are expanding our field engineering team and are looking for skilled, customer-focused engineers who thrive on variety, autonomy, and delivering great service. 

What’s in it for you? 

Company vehicle and fuel card 

Monthly and quarterly bonus schemes 

Overtime opportunities 

Full uniform and tools provided 

Ongoing training and development 

Opportunity to work with high-profile customers 

The Role 

As a Field Service Engineer, you will be working on the road, representing Barron McCann at customer sites across the Maidstone region. You will be diagnosing, repairing, installing, and maintaining EPoS and IT equipment while delivering a first-class customer experience. 

You will take ownership of your calls, working efficiently to resolve issues and minimise downtime for customers, acting as a trusted technical expert and company ambassador. 

What You’ll Be Doing 

- Installing, maintaining, and repairing EPoS and IT hardware 

- Carrying out proactive and scheduled maintenance visits 

- Diagnosing faults and delivering fast, effective fixes 

- Providing basic user guidance and support when required 

- Delivering consistently high levels of customer service 

What We’re Looking For: 

- Experience in a field-based engineering role (EPoS, IT, or similar) 

- Background in Retail, Hospitality, or Leisure environments  

- Strong fault-finding and problem-solving skills 

- Confident communication skills with a customer-focused approach 

- Comfortable using Microsoft Office and learning new systems 

Why Join Barron McCann? 

We are known for our service excellence, and that starts with our people. You will be joining a supportive and professional team where your skills are valued, your development is encouraged, and your contribution makes a real impact every day. 

If you are a hands-on engineer who enjoys working independently, solving problems, and delivering great service, we would love to hear from you. 

Due to the nature of this role, it is essential that applicants have a full UK driver’s license