Field Service EngineerKnowledge of industrial inkjet technology and prepress Machine installation till full acceptance Independent worker Physically able to do the job of major equipment installation Candidates with demonstrated equipment experience from companies including Client, EFI, Barberan, Fujifilm, AGFA, Konica, Minolta, Canon For support on Xeikon Single Pass Inkjet press for the corrugated market. We are looking for a Field Service Engineer who is a key player in delivering outstanding technical support to our valued customers. Focused on diagnosing and resolving hardware and software issues, the Field Service Engineer ensures peak performance of Xeikon products through meticulous on-site maintenance.
Repair and collaborative problem-solving. This role demands not only a strong technical background but also excellent time management skills for efficient service delivery. Additionally, the position involves adept administration to maintain accurate service records and documentation.Major Areas of AccountabilityTechnical SupportMachine installation until full acceptance of the production line with support of HQSupport ramp-up production and train operatorsKeep Technical Support and the team updated on current customer interventionsMaintain effective part management, including handling Part Returns.Customer ExperienceProactively communicate with customers regarding service issues and promptly address their concerns.Collaborate closely with customers to understand their technical needs and challenges.Ensure punctuality and leave the site in a better condition than upon arrival.AdministrationProvide detailed activity logs on troubleshooting resolutionsEnsure timecards are accurate and entered dailyFollow training and self-development growth goals towards an Expert Print Consultant and trainer for Basic Operator and MaintenanceContinued self-based trainingComplete all necessary Litmos classes before due dates.Participate in training programs in various locations, including HQ in Belgium to enhance technical skills.ExpensesBook travel as early as possible to secure the best rates for flights, hotels, and car rentals.Ensure all expenses are submitted the following Monday of travelAdditional ResponsibilitiesAll other duties as assigned by management.Position RequirementsHigh School diploma or GED required; associate or bachelor's degree preferred and/or equivalent experience.Prior experience in break/fix, electrical/mechanical repair preferred.Mainly supporting 1 site in Greensboro, but ability to travel both domestically and internationally, by car and plane.Valid Driver's License required.Excellent judgment, discretion, and problem-solving skills.Customer service-oriented with the ability to remain calm and professional in stressful situations.Detail-oriented with the ability to work effectively under pressure while meeting deadlines.Proficient in Internet software, E-mail, Microsoft Excel, and Word.Knowledge of the Industrial inkjet technology and pre-press is a plus.Ability to lift and/or move various weights, including up to 50 pounds.Willingness and availability to work occasionally various hours, including weekends.Ability to work independently without direct supervision.Need to be both physically fit for long distances and working with large machinery, and agile for navigating tight spacesSkills and CertificationsMachine installationIndustrial inkjet and/or prepress technologyTechnical Support