Field Service Engineer - Additive Manufacturing (Aerosol Jet Technology)

Field Service EngineerTravel: Approximately 30% (domestic and occasional international)We are seeking a customer-focused Field Service Engineer to support our additive manufacturing systems, including aerosol jet technology. This mid-level role is ideal for a technically capable professional who enjoys working directly with customers to install, support, and troubleshoot advanced equipment while delivering a high level of service.Key ResponsibilitiesInstall, commission, and validate additive manufacturing systems at customer sitesTroubleshoot and resolve issues across mechanical, electrical, and software componentsPerform root cause analysis and implement corrective actionsProvide timely customer support via phone, email, and on-site visitsCollaborate with engineering teams to resolve escalated technical issuesDocument service activities, findings, and recommendationsTrain customers on system operation, maintenance, and best practicesBuild and maintain strong customer relationshipsQualificationsBachelor's degree in Engineering or related field, or equivalent practical experience2–5 years of experience supporting technical equipment in the field or similar environmentExperience in additive manufacturing, printing technologies, or advanced manufacturing preferredWorking knowledge of integrated systems (mechanical, electrical, and software)Strong troubleshooting and problem-solving skillsWillingness to travel approximately 30%Skills & CompetenciesCustomer-focused with strong communication and interpersonal skillsAbility to diagnose and resolve technical issues in a structured and efficient mannerComfortable working independently and as part of a cross-functional teamOrganized with strong attention to detail and follow-throughAdaptable and eager to learn new technologiesBasic familiarity or interest in aerosol jet or precision deposition technologies is a plusWhy Join UsThis role offers the opportunity to work with cutting-edge additive manufacturing technology while making a direct impact on customer success. You will collaborate with a skilled engineering team, gain exposure to diverse applications, and play a key role in delivering reliable, high-performance systems.