Field Service Coordinator

Field Service CoordinatorBased in Atlanta, GA, EyeQ Monitoring provides industry-leading security and business intelligence solutions to a variety of business sectors throughout the United States. We're looking for a Field Service Coordinator to join our Operations team and help keep service work moving from start to finish. You'll coordinate with technicians, contractors, customers, and internal teams to make sure jobs are properly planned, scheduled, communicated, and completed.

This role is a great fit for someone who enjoys working with people, staying organized, and solving problems as they come up. You'll help keep everyone on the same page, make sure technicians have what they need, and keep service work on track.Any new team members we bring on have to live and breathe our core values, just like we do.We Value Trusted PartnershipsWe believe in transparent, reliable, and growing relationships with our team and customers and turn away people and businesses that don't fit.We Build To LastWe focus on long-term solutions and spend the time necessary to ensure our work is done right the first time.We Take The HillWe embrace challenging work, pursue innovation, and solve problems others avoid. We value ownership, transparency, and people we trust to tackle difficult problems together.We Enjoy The JourneyWe take our customer needs but not ourselves seriously.

Our work is a part of our life we want to enjoy unapologetically. We are proud of the mission we are entrusted with and the team we get to serve with every day.What You'll Be DoingService Coordination & SchedulingSchedule service work based on priority, client needs, defined SLAs, and existing service schedulesDispatch internal technicians and external contractors for service workVerify site readiness before dispatch, including access details, equipment availability, scope clarity, and scheduling accuracyProvide technicians with clear expectations and detailed scopes of workCoordinate changes to scope, schedules, or resources during active service workTrack technician and contractor labor to ensure work remains within the defined scope of workService Execution & Follow-ThroughEnsure technicians follow proper check-in and check-out proceduresConduct close-out verification calls with technicians and support teams to confirm work has been completedMaintain service tickets with accurate notes, timestamps, and status updatesIdentify delays, access issues, missed appointments, and potential SLA risks and escalate appropriatelyWork with the Field Service Manager regarding service scope, costs, and invoicing readinessCustomer & Team CommunicationCommunicate service windows, technician arrival expectations, and day-of updates to clientsHandle inbound and outbound callsRespond to email inquiries professionally and promptlyCommunicate with customers, technicians, contractors, and internal teams by phone, email, and in personMaintain clear communication when service plans, schedules, or resources changeInvoicing & Administrative SupportEnsure service invoices are sent promptly following completed service workAssist with Field Service Management and Accounts Receivable collections related to service invoicesAssist with process and procedural documentationPerform additional duties as assignedRequirementsWhat We're Looking ForHigh school diploma or equivalentExperience working in a customer-facing, fast-paced environmentProficiency with Microsoft applicationsStrong verbal and written communication skillsAbility to communicate effectively with internal partners and external clientsSolutions-oriented approach to problem-solvingStrong attention to detail and consistent follow-throughAbility to remain professional and positive when working with challenging partners or clientsAbility to work in-office Monday through FridayPreferred QualificationsPrevious field service coordination or scheduling experienceExperience with security technology and industry terminologySoft Skills That Make You Stand OutHighly organized and detail-orientedStrong communicatorComfortable managing multiple prioritiesProactive problem solverCustomer-focusedCalm when plans changeStrong follow-through and accountabilityComfortable coordinating across multiple teams and stakeholders