Field Service / Applications EngineerThe Field Service / Applications Engineer provides technical support for inspection machines and systems.
Responsibilities include installation, maintenance, troubleshooting, training, and customer support.
The role also supports pre-sales technical activities, product demonstrations, and sample testing for customers. This position requires frequent travel to customer sites and collaboration with internal teams and headquarters.Installation and Service- Plan and coordinate system installations, including site preparation and logistics.- Install machines and systems and ensure successful customer acceptance.- Perform preventive maintenance, corrective maintenance, system upgrades, and retrofits.- Troubleshoot and resolve hardware, software, and process issues.Technical Support- Provide technical support remotely and on-site for customers and partners.- Conduct machine audits, process assessments, and operational improvement recommendations.- Support testing and validation of new software features and system functions.- Maintain training and demo machines at company facilities.Customer Training and Support- Train customers and colleagues on system operation, maintenance, programming, and best practices.- Conduct Level 1 and Level 2 training sessions at customer sites and company offices.- Monitor customer workflows and recommend improvements to maximize system performance.Pre-Sales and Applications Support- Support sales teams with technical demonstrations, evaluations, and customer presentations.- Program customer sample boards for company inspection systems.- Generate and present detailed reports on sample testing results and system capabilities.- Assist with proposal preparation and technical consultations.Reporting and Communication- Prepare installation, training, evaluation, demo, and expense reports according to company policies.- Maintain clear communication with customers, internal sales teams, and headquarters regarding progress, issues, and support requests.