Field Representative Scheduling Lead

The Scheduling Lead plays a critical role in supporting daily field operations by coordinating schedules, maintaining coverage, and ensuring clear, accurate communication across teams. This position works closely with Scheduling Coordinators, Team Leads, Market Leads, and internal partners to support field representatives and ensure smooth operations in a fast-paced, dynamic environment.
The Scheduling Lead helps maintain workflow continuity, proactively addresses scheduling challenges, and supports overall operational efficiency. This role is ideal for someone who is highly organized, detail-oriented, solutions-focused, and enjoys working with people while managing multiple priorities and moving parts throughout the day.
Receive a competitive hourly rate, paid weekly
~ Work remotely, from home
~ Health/Dental/Vision benefits
~Paid Holidays
~$30 Mobile Reimbursement
~ Scholarship opportunities for employees and direct family members
~ Employee Assistance Program
~ Coordinate and manage daily scheduling of field representatives in collaboration with Scheduling Coordinator, Team Leads, and internal teams
Assign, adjust, and maintain schedules to ensure coverage for all required shifts and assignments
Monitor staffing levels and identify scheduling gaps or coverage risks
Proactively address callouts, availability changes, and last-minute adjustments to minimize disruption to operations
Salesforce, Teams, scheduling platforms)
Adjust schedules in real time to accommodate client changes, callouts, reassignments, or urgent requests
Work with Lead Scheduling Coordinator and team leads to identify open markets and support coverage planning
Support optimization of routes and schedules to reduce travel time and mileage
Serve as a point of contact for scheduling-related questions and issues
Serve as a liaison between scheduling, field teams, and cross-functional partners
Utilize scheduling and workforce management systems, including Dialpad and MS Teams. Salesforce, Airtable, Workday, and Microsoft Office to manage schedules and data
Ensure schedule information is accurate, up to date, and properly documented across systems.
Support data entry and maintenance related to scheduling and staffing
Escalate recurring staffing issues or risks to leadership as appropriate
Identify scheduling inefficiencies, gaps in coverage, or risks and escalate to field leadership with solutions
Help develop and maintain standardized scheduling workflows and guidelines
Administrative & Reporting Support
Provide administrative support related to scheduling, workflow changes, and rep coordination.
Strong organizational and time-management skills with the ability to prioritize effectively.
Ability to work independently and manage responsibilities in a remote environment
Comfort using multiple software platforms and tools simultaneously
Basic to intermediate computer proficiency
Salesforce
Workday
Microsoft Office Suite (Outlook, Excel, Teams)
Previous experience in scheduling, dispatch, workforce coordination, or administrative support
Experience supporting remote or field-based teams
Ability to work from home independently and reliably
Full-time availability, adhering strictly to assigned shift hours
Ability to monitor, adjust, and manage schedules based on staffing gaps and operational needs
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.