Field Process Engineer, MOCVD
75% traveling requirement
serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners.
Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum.
AIXTRON Inc. is seeking experienced Field Process Engineers to work with customers on qualifying and sustaining state‑of‑the-art (MO)CVD systems in R&D and high-volume manufacturing. In the role of “field process engineer”, you are responsible for the process qualification and technical acceptance of our (MO)CVD semiconductor equipment at our customer’s sites. You will also serve as a liaison between customers and all components of the company throughout the acceptance process. After technical acceptance of the semiconductor equipment, the Field Process Engineer offers support in the process optimization and maintenance of the equipment as well as the customer training on semiconductor equipment and process related topics. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.
Implement equipment (semiconductor) process recipes and process parameters according to customer specifications
Provide sustainable process support at selected key and strategic customers
Coordinate customer sample evaluations on various AIXTRON equipment located at customer sites and/or application labs
Define and describe equipment process performance specifications for customer applications by evaluating customer process methods, facilities, materials, patterns, measurement equipment and procedures.
Provide support for sales department including demonstrations and information on technical and design issues
Assists with the installation, technical system check, and commissioning of equipment (if necessary, worldwide)
Communicate with customers in order to analyze specific needs and requirements within the after sales operations
Take part in providing customers with a 24 by 7 service support coverage
Analysis of problems resulting from customer requests
Documentation of customer contacts, project related files, technical and process information/solutions, etc
Provide information on process improvements to headquarters
Ensure the proper function/condition of all personal tools and safety equipment
Remain current with technology, training, and new components installed in equipment
Work includes exposure to hazardous chemicals; handling of hazardous chemicals must be performed according to safety procedures. Train less experienced employees and customer representatives on equipment operation and maintenance
Might be requested to work off-hours, including weekends, up to 12-hour shifts & lift up to 50 lbs.
D Degree in Chemistry, Physics, or Electrical/Materials Engineering
~5+ Years of experience in (metal organic) chemical vapor deposition (MO)CVD Technology/Process or related semiconductor processing is highly desirable
~5+ Years of experience in compound semiconductor materials or related semiconductor/device characterization techniques is a plus
~ Demonstrated proficiency in using statistical analysis programs for gathering and analyzing process data related to equipment performance specifications.
~ Ability to write formal reports to document field activities
~ Ability to make technical presentations in front of customers
~ Ability to learn semiconductor processing to assist customers with integration
~ Ability to interact and communicate effectively with a variety of personnel such as Manufacturing, Systems Engineering, Marketing, Sales, and Customer Support
~ Ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
~ Ability to work independently and on own initiative to deal with customers and to analyze and solve process issues
~ Must be willing to travel internationally and domestically up to 75% of the time
~ A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills
75% traveling requirement
serves as our North American sales and service hub. Our team of sales managers, field service and process engineers, and logistics specialists provides customers across North America with high-level technical support, training, and guidance on system operation, maintenance, and optimization. We collaborate closely with major tier-1 industrial customers who use our systems for high‑volume production and help advance this technology as our partners.
Power electronics (GaN, SiC), opto-electronics (GaAs, InP), and micro‑LEDs (GaN, GaAs) are expanding rapidly, and we expect strong continued growth in these segments. Customer service is essential to support this momentum.
AIXTRON Inc. is seeking experienced Field Process Engineers to work with customers on qualifying and sustaining state‑of‑the-art (MO)CVD systems in R&D and high-volume manufacturing. In the role of “field process engineer”, you are responsible for the process qualification and technical acceptance of our (MO)CVD semiconductor equipment at our customer’s sites. You will also serve as a liaison between customers and all components of the company throughout the acceptance process. After technical acceptance of the semiconductor equipment, the Field Process Engineer offers support in the process optimization and maintenance of the equipment as well as the customer training on semiconductor equipment and process related topics. Finally, the position is responsible for maintaining a high level of customer satisfaction while representing the interests of the company.
Implement equipment (semiconductor) process recipes and process parameters according to customer specifications
Provide sustainable process support at selected key and strategic customers
Coordinate customer sample evaluations on various AIXTRON equipment located at customer sites and/or application labs
Define and describe equipment process performance specifications for customer applications by evaluating customer process methods, facilities, materials, patterns, measurement equipment and procedures.
Provide support for sales department including demonstrations and information on technical and design issues
Assists with the installation, technical system check, and commissioning of equipment (if necessary, worldwide)
Communicate with customers in order to analyze specific needs and requirements within the after sales operations
Take part in providing customers with a 24 by 7 service support coverage
Analysis of problems resulting from customer requests
Documentation of customer contacts, project related files, technical and process information/solutions, etc
Provide information on process improvements to headquarters
Ensure the proper function/condition of all personal tools and safety equipment
Remain current with technology, training, and new components installed in equipment
Work includes exposure to hazardous chemicals; handling of hazardous chemicals must be performed according to safety procedures. Train less experienced employees and customer representatives on equipment operation and maintenance
Might be requested to work off-hours, including weekends, up to 12-hour shifts & lift up to 50 lbs.
D Degree in Chemistry, Physics, or Electrical/Materials Engineering
~5+ Years of experience in (metal organic) chemical vapor deposition (MO)CVD Technology/Process or related semiconductor processing is highly desirable
~5+ Years of experience in compound semiconductor materials or related semiconductor/device characterization techniques is a plus
~ Demonstrated proficiency in using statistical analysis programs for gathering and analyzing process data related to equipment performance specifications.
~ Ability to write formal reports to document field activities
~ Ability to make technical presentations in front of customers
~ Ability to learn semiconductor processing to assist customers with integration
~ Ability to interact and communicate effectively with a variety of personnel such as Manufacturing, Systems Engineering, Marketing, Sales, and Customer Support
~ Ability to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
~ Ability to work independently and on own initiative to deal with customers and to analyze and solve process issues
~ Must be willing to travel internationally and domestically up to 75% of the time
~ A challenging field of activity with great creative potential at an innovative, international and expanding technological leader
Targeted personnel development through continuous specialized factory, field and self-paced training and development of personal skills
Field Process Engineering in greensboro at Unknown Company
This position is listed as full time and onsite.