Field Patient Access Director

Field Patient Access Director

Key Responsibilities

• Lead, coach, and develop field-based patient access teams (Patient Access Liaisons and Field Reimbursement Managers) across assigned geographies.
• Set performance expectations, KPIs, and MBOs; monitor progress and provide feedback and professional development.
• Partner with Commercial Training & Development to design and deliver onboarding and continuous learning.
• Lead change management to scale/evolve field patient access operations.
• Build and maintain a talent pipeline through succession planning, coaching, and proactive development.
• Own patient access readiness and execution for new product and indication launches.
• Serve as subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services.
• Analyze payer/reimbursement/access trends and guide mitigation strategies.
• Collaborate with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership on account planning and local access strategy.
• Support healthcare providers and office staff with compliant education.
• Identify process improvement opportunities; ensure compliance with laws, regulations, and company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality teams for reporting.
• Monitor performance data and stakeholder feedback; translate insights into recommendations; promote best practices sharing.

Qualifications & Experience

• Bachelor’s degree required.
• 10+ years’ relevant experience in pharma/biotech/healthcare.
• Progressive field leadership experience.
• Experience with rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In-depth knowledge of compliance, patient confidentiality, and access requirements; knowledge of laws protecting patient identifying information.

Benefits

• 401(k) with company match; medical, dental, vision; life and AD&D; short/long-term disability.
• Pet and legal insurance; EAP; employee discounts; professional development.
• HSA; flexible spending accounts; incentive compensation.
• Accident/Critical Illness/Hospital Indemnity insurance; mental health resources; paid leave for new parents.
• Salary: $220,000–$245,000 (may include company car/allowance/bonus eligibility).