Field Patient Access Director

Field Patient Access Director

Key Responsibilities

• Lead, coach, and develop a field-based patient access organization (PALs and FRMs) across assigned geographies.
• Set performance expectations, KPIs, and MBOs; monitor progress and provide feedback and professional development.
• Partner with Commercial Training & Development to design onboarding and continuous learning.
• Lead change management to scale/evolve field patient access operations.
• Build and maintain a talent pipeline via succession planning, coaching, and proactive development.

Patient Access & Reimbursement Strategy

• Own field patient access readiness and execution for new product/indication launches.
• Serve as subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services.
• Analyze payer/reimbursement/access trends to anticipate barriers and guide mitigation.

Cross-Functional Collaboration & Stakeholder Engagement

• Collaborate with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership on account planning and local access strategy.
• Support healthcare providers and office staff through compliant education.

Operational Excellence & Compliance

• Identify process-improvement opportunities and lead initiatives to enhance operational efficiency.
• Ensure field activities comply with laws, regulations, and company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality for reporting.

Reporting & Performance Management

• Monitor activity, performance data, and stakeholder feedback.
• Translate field insights into actionable recommendations; promote best-practice sharing.

Qualifications & Experience

• Bachelor's degree required.
• 10+ years' relevant experience in pharma/biotech/healthcare.
• Progressive field leadership experience.
• Experience supporting rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In-depth knowledge of compliance, patient confidentiality, and access requirements.
• Knowledge of laws governing protection of patient identifying information.

Benefits (as listed)

• 401(k) with company match
• medical/dental/vision
• life and AD&D
• short/long-term disability
• pet and legal insurance
• employee assistance
• employee discounts
• professional development
• HSA
• flexible spending accounts
• incentive compensation
• accident/critical illness/hospital indemnity
• mental health resources
• paid leave for new parents

$220,000–$245,000 salary range; additional compensation may include company car, allowance, and bonus eligibility.