Field Patient Access Director

Field Patient Access Director (Northern CA & Nevada)

Responsibilities:

• Lead, coach, and develop a field patient access organization (Patient Access Liaisons and Field Reimbursement Managers) across assigned geographies.
• Set performance expectations (KPIs/MBOs), monitor results, and provide feedback and development.
• Partner with Commercial Training & Development on onboarding and continuous learning.
• Lead change management to scale/evolve field patient access operations.
• Own patient access readiness and execution for new product/indication launches; ensure alignment of teams, vendors, and processes.
• Serve as subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services.
• Analyze payer/reimbursement/access trends to anticipate barriers and guide mitigation.Collaborate with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Support healthcare providers and office staff through compliant education.
• Drive operational improvements; ensure field activities comply with laws/regulations/company policies.
• Monitor performance and translate field insights into actionable recommendations.

Qualifications:

• Bachelor’s degree required.
• 10+ years’ experience in pharma/biotech/healthcare.
• Progressive field leadership experience.
• Experience with rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In-depth compliance/patient confidentiality/access requirements; knowledge of laws protecting patient-identifying information.

Benefits:

• 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; employee assistance; professional development; HSA and flexible spending; incentive compensation; pet and legal insurance; paid leave for new parents; mental health resources; employee discounts; accident/critical illness/hospital indemnity insurance.