Field Patient Access Director

Field Patient Access Director

Key Responsibilities

• Lead, coach, and develop a high-performing field-based patient access organization (PALs and FRMs) across assigned geographies.
• Set performance expectations, KPIs, and MBOs; monitor progress and provide ongoing feedback and professional development.
• Partner with Commercial Training & Development to design and execute onboarding and continuous learning programs.
• Lead change management to scale/evolve field patient access operations as the organization grows and markets/pipeline expand.
• Build and maintain a talent pipeline through succession planning, coaching, and proactive development.
• Own field patient access readiness and execution for new product/indication launches.
• Serve as a subject matter expert on reimbursement, coverage, specialty pharmacy, and third-party services.
• Analyze payer/reimbursement/access trends to anticipate barriers and guide mitigation.
• Collaborate with Market Access, Sales, Patient Support, Commercial Operations, and external vendors.
• Partner with Sales leadership on account planning and local access strategy.
• Support healthcare providers and office staff through compliant education.
• Identify process improvements and lead initiatives to enhance operational efficiency.
• Ensure field activities comply with laws, regulations, and company policies.
• Partner with Patient Safety, Pharmacovigilance, and Quality teams for reporting.
• Monitor activity/performance data and stakeholder feedback; translate insights into recommendations; promote best practices.

Qualifications & Experience

• Bachelor’s degree required.
• 10+ years of relevant experience in pharmaceutical/biotech/healthcare.
• Progressive field leadership experience.
• Experience with rare disease and/or specialty products.
• Deep understanding of reimbursement pathways and specialty pharmacy.
• Strong analytical and communication skills.
• In-depth knowledge of compliance, patient confidentiality, and access requirements.
• Knowledge of laws governing protection of patient identifying information.

Benefits

• 401(k) with company match; medical/dental/vision; life and AD&D; short/long-term disability; pet and legal insurance; EAP; employee discounts; professional development; HSA; flexible spending accounts; incentive compensation plans; accident/critical illness/hospital indemnity insurance; mental health resources; paid leave for new parents.

Salary/Compensation

• $220,000–$245,000 (varies by qualifications/skills/experience); may include company car, allowance, and bonus eligibility.