Field Operations Supervisor - Mobile Patrol

Field Operations SupervisorPay: $26.50/hourly Location: Wilmington, MA Employment Type: Full-Time Schedule: Tuesday–Saturday, 11:00 PM–7:00 AM — 40 hours/weekSecuritas is hiring a Field Operations Supervisor to oversee overnight Mobile Patrol operations across multiple client locations. This is a hands-on field leadership position for someone who can coordinate officers across active patrol routes, respond to changing priorities, and make sure scheduled security tours are completed accurately and on time.The Field Operations Supervisor maintains visibility over Mobile Patrol activity throughout the shift, supports officers in the field, responds to incidents and coverage issues, and helps ensure consistent service across assigned client locations.What You'll DoSupervise Mobile Patrol Officers conducting security tours and site inspections across multiple client locationsMonitor officer locations and tour progress throughout the shiftCoordinate route order and timing to ensure required patrols are completed within scheduled windowsRe-route or reassign officers when call-outs, urgent requests, or site issues affect coverageRespond to alarms, access issues, suspicious activity, property damage, and other incidents identified during patrolsCoordinate with local law enforcement when incidents require a joint responseMaintain regular communication with officers for check-ins, direction, and safety accountabilityReview digital tour and incident reports for accuracy and completenessFollow up on missed, late, or incomplete patrols and address recurring issuesMonitor patrol vehicle condition, mileage, and safe operationEscalate significant incidents and operational concerns to branch or client leadership as appropriateSystems & Mobile Patrol AdministrationThis position also supports the systems that keep Mobile Patrol operations running effectively.

Responsibilities may include:Using TrackTik to monitor checkpoint tours, live GPS activity, incidents, and reportingAssisting with the setup and maintenance of site patrol toursProgramming and replacing NFC checkpoint tags, barcodes, and QR checkpointsConfiguring tour timing, checkpoint requirements, exception questions, and photo requirementsTroubleshooting damaged or missing checkpoint equipmentWhat We're Looking ForStrong leadership, communication, and decision-making skillsAbility to manage multiple priorities and make adjustments throughout an active overnight shiftComfortable supervising employees who are working independently across multiple locationsStrong attention to detail and follow-throughAbility to review reports and identify missed or incomplete workComfortable using GPS, mobile technology, and electronic security reporting systemsAbility to respond calmly and appropriately to incidents and changing operational needsExperience with TrackTik or similar security management software is preferredPrevious security, field supervision, mobile patrol, or operations experience is preferredThis role requires someone who can balance field supervision, problem-solving, accountability, and client service while keeping a geographically dispersed Mobile Patrol operation on track.Occasional availability by phone or text outside scheduled shift hours may be required for urgent operational matters.If you're an experienced security professional or operations leader who enjoys working in the field, supporting officers, and solving problems in real time, we encourage you to apply.