Field Operations Manager - Surgical Equipment Repair

Field Operations Manager - Surgical Equipment RepairThe Field Operations Manager is responsible for strategic oversight and leadership direction for the Surgical Equipment Repair field operations.Essential Duties and ResponsibilitiesLead and manage operations for the Surgical Equipment Repair Field operations team (SER FOT), inclusive of OSERS, OSERS-FL, MIRSS, and/or IM personnel to ensure that business operations are aligned with financial and quality goals and are focused on customer experience.Assume primary responsibility for ensuring that Agiliti's SER field staff are both technically qualified and competent to perform their instrument repair and customer service responsibilitiesFoster accountability, teamwork, and mutual trust and respect through coaching and mentoring activitiesRecommend and review specific performance and productivity metrics to assess performanceEvaluate employee performance, clarify opportunities, and continuously enhance company directionDevelop requirements and standards for the organization and layout of parts and equipment in mobile vans or in-house labs, either at customer locations or free-standing, staffed by OSERS, OSERS-FL, MIRSS, IM personnel to service a client base (where applicable)Continually monitor and manage divisional operational efficienciesMaintain Agiliti's current customer base by monitoring the delivery of Agiliti's Value PropositionWork collaboratively with the Division Operations Manager toward ensuring that Agiliti's OSERS, OSERS-FFL, MIRSS, and IM personnel field staff are technically qualified and competent to perform their service responsibilities.Manage weekly cadence call process with SER FOT.Work collaboratively with the Division Operations Manager on the selection, screening, management, and development of all SER FOTRecruit, develop, and manage staff to include selection, work allocation, training, coaching, and mentoring, problem resolution, performance evaluation and feedback and correction actions.Consult on the operational requirements for the development of proposals and customer sales presentationsEnsure teams are achieving weekly/monthly objectivesWork closely with other SER Sales and Operations personnel to deliver contractual SLA'sEvaluate the proficiency of field-based SER FOT to undertake and manage their day-to-day service responsibilities, including their ability to interface with client personnel professionally and effectively in the perioperative services and supply chain areasField co-travel to provide instruction and receive feedback on the delivery of SER servicesParticipate in and support Onsite and IR Send-In revenue forecastingMonitor customer, market, and competitor activity and provide feedback to executive and leadership teamsDrive a strong culture and environment that supports and enables all employees to be successfulCreate a common vision for consistently superb levels of servicePerform other duties as required, including onsite truck repairs when needed.Job Requirements/SpecificationsB.S. degree or equivalent Surgical Equipment Repair work experienceAbility to read, write and speak English proficientlyExcellent verbal and written communication skillsExperience evaluating, training, and managing remote employeesProficiency in Microsoft Office 365 and ability to learn company specific programsAbility to pass vendor credentialing process (initial and as is periodically required) and screening requirements to be credentialed at a hospital/health care facilityCandidates must have the ability to travel 30% to 50% of their timeDemonstrate in-depth SER knowledgeWilling and able to respectfully identify, raise and resolve issues getting in the way of providing excellent service to customersStrong affinity for Agiliti's core competenciesUnderstand Agiliti's Quality Policy and applicable objectives/metricsProven leadership and team building skillsStrong troubleshooting/critical thinking skillsExcellent written and verbal communication skillsTime management and organizational skillsExperience developing and understanding performance metricsPreferred:Acute-care environment experience, SPD/OR preferredExperience effectively managing and maintaining client relationships1-3 years' leadership experiencePhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focusWhile performing the duties of this job, the employee is regularly required to talk and hearFrequently required to stand, walk, sit, use hands to feel, and reach with hand and armsSitting, standing, and walking for extended periods of time is requiredOccasionally lift and/or move up to fifty poundsOccasionally push carts up to seventy-five poundsFrequently lift twenty poundsFine hand manipulationManual dexterityFollow Universal Precautions to minimize/eliminate exposure to potentially infectious materialPrimary Job Location:Home Office (FL)Company:AgilitiLocation City:Not ApplicableLocation State:Florida