Field IT Support Engineer (MSP)

Our client, a growing Long Island-based Managed Services Provider (MSP), is seeking a motivated and customer-focused IT Support Engineer to join their team. This is an excellent opportunity for someone who enjoys a mix of remote troubleshooting and onsite client support across Nassau and Suffolk County.

In this role, you'll work with a wide variety of technologies and environments, supporting small to mid-sized businesses throughout Long Island. You'll be responsible for troubleshooting servers, networks, cloud platforms, desktop systems, and end-user technologies while delivering an exceptional client experience.

Responsibilities

• Provide onsite and remote technical support to business clients throughout Nassau and Suffolk County
• Troubleshoot and resolve issues involving servers, networks, workstations, mobile devices, and cloud technologies
• Support Microsoft 365 environments, Active Directory, Exchange Online, and related cloud services
• Assist with user onboarding/offboarding, account administration, and permissions management
• Configure and support VPNs, remote access solutions, wireless networks, and security tools
• Perform hardware installations, upgrades, and workstation deployments
• Support backup, disaster recovery, and business continuity solutions
• Document issues, resolutions, and client environments within ticketing systems
• Deliver excellent customer service while managing multiple priorities and support requests

Qualifications

Required

• 1+ years of IT support experience in a Help Desk, Desktop Support, or MSP environment
• Strong customer service and communication skills
• Experience supporting Microsoft Windows desktops and servers
• Knowledge of Microsoft 365 administration, including mailbox management and user provisioning
• Basic networking knowledge including TCP/IP, DNS, DHCP, WiFi, LAN/WAN connectivity, and internet troubleshooting
• Ability to troubleshoot technical issues both remotely and onsite
• Experience supporting mobile devices including iPhone, iPad, and Android devices
• Strong organizational skills with the ability to manage multiple tickets and priorities

Preferred

• Prior experience working for a Managed Services Provider (MSP)
• Active Directory and Group Policy administration experience
• Experience with VMware, Hyper-V, or other virtualization technologies
• Familiarity with RMM and PSA tools
• Experience with backup and recovery platforms
• Knowledge of VoIP, telecom, and unified communications systems
• Experience supporting both Windows and Mac environments

Additional Qualifications

• Associate's or Bachelor's Degree in Information Technology or related field preferred
• Microsoft, Cisco, CompTIA, or other industry certifications are highly desirable
• Experience with Dell, HP, Lenovo, Cisco, or other enterprise hardware platforms is a plus

Requirements

• Valid driver's license and reliable transportation
• Ability to travel to client sites throughout Nassau and Suffolk County on a regular basis
• Ability to occasionally lift and transport computer equipment and related hardware

Compensation & Benefits

Our client offers a competitive compensation package, comprehensive medical benefits, paid time off, professional development opportunities, and the ability to gain exposure to a wide range of technologies and client environments.