IT Support Field TechnicianAbout the Role We are seeking a versatile and highly adaptable IT Support Field Technician to support both field and internal technology operations. This role is responsible for the end-to-end planning, execution, and completion of enterprise branch installations, IMAC activities, refreshes, and infrastructure projects. This position will provide technical support in both remote and on-site environments, serve as a flexible resource to cover staffing gaps, support high-volume initiatives, and provide training and mentorship to team members.
The ideal candidate thrives in dynamic environments, is comfortable with frequent travel, and demonstrates strong technical troubleshooting and customer service skills.Essential Functions and Primary DutiesLead and execute full-lifecycle site installations including planning, deployment, configuration, integration, testing, and turnover of computing, networking, telephony, printing, AV, and peripheral systemsOperate as the primary on-site technical authority, providing technical direction to Field Service Technicians, project teams, and third-party contractors while maintaining accountability for overall project outcomesProvide remote technical support via phone, email, or messaging application for end users and field technicians.Install, provision, configure, and maintain structured cabling systems and branch technology, including computers, printers, telephony, network equipment, managed power devices, and access points, ensuring compliance with enterprise standardsTroubleshoot, diagnose, repair, and upgrade hardware, software, network connectivity (Fiber, Cable, DIA, Cellular), VOIP, AV, and telecommunications systems across dynamic commercial environmentsAnalyze recurring issues, perform root cause analysis, and implement solutions to improve system performance and prevent future incidentsComply with Asset Management protocols.Manage tickets end-to-end by opening, tracking, updating, and documenting task status, time spent, and resolution detailsUse and reconcile company-issued purchasing or expense accounts in accordance with company policy.Train users and client stakeholders on newly deployed technologies, hardware, and system functionalityEnsure sites are fully operational and client-ready upon completion of workTravel regularly to support operations across the United StatesAssist with training, oversight, and mentoring of other techniciansLegally operate a company-provided vehicle in compliance with company policiesPreferred QualificationsExperience supporting network infrastructure, VOIP systems, and end-user devicesPrevious experience in both field service and on-site/remote support rolesStrong troubleshooting and problem-solving skills with ability to work independentlyExperience in a ticketing system (e.g., ServiceNow or similar)Ability to travel regularly and work in varying environmentsStrong communication and training/mentorship capabilitiesReliable high-speed internet accessValid driver's license and ability to travel between locationsThis role requires approximately 50-75% travel, including overnight stays, air travel, and long-distance driving, to client locations)When not assigned to travel or field installation work, this position requires in-office work at least two days per week, with remaining time dedicated to remote technical support, documentation, ticket management, training, and project support as directed.Regularly bend, squat, crawl, kneel, climb, twist, and reach both overhead and ground-level areasAble to lift and move equipment weighing up to 100 poundsTolerate prolonged periods of standing, walking, sitting, and drivingSafely use job-related tools and equipment including step ladders and extension laddersMinimum QualificationsBachelor's degree from accredited college or technical school OR equivalent relevant experiencePossess a valid driver's license, allowing legal operation of a company vehicleAt least 21 years of age to meet company vehicle insurance requirements